Over 10 months logging claim but not helped

I logged a fire claim with BetterSure on 28 September 2023. I have been struggling to get them to finish repairing the house. They finally completed parts of the house after 10 months. They still need to buy the kitchen sink and install. However, I emailed Sylvia Chauke on 27 June 2024, to assist with the kitchen sink but she doesn’t respond to my emails. It’s been over a month waiting for them to respond but she is not appointing a service provider. I’ve been calling and sending emails to BetterSure but with no effect. I’ve been struggling for over 10 months for them to complete my house. Sylvia Chauke was supposed to help me but she is ignoring me. I’m so disappointed in Bettersure.