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francois S
1 reviews | Active since Sept 2010
13 Jan 2022, 11:45
Nothing better about Bettersure. Deplorable service = no response.
Absolutely deplorable service, complete lack thereof. After logging a claim at the end of November 2021 there is still no resolution halfway through January 2022. The first assessor they sent was *********** (much like Bettersure) and it took me 2 weeks to convince Bettersure to send out another assessor. Call center unable to action or escalate anything. Daily calls lasting 10+ minutes to "urge them along" but still going nowhere! Supervisors, or managers never call you back. Bottom line, DO NOT use Bettersure, you have been warned!
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Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
13 Jan 2022, 11:48We acknowledge receipt of your complaint.
We are truly sorry to hear about your experience. We are giving urgent attention to your complaint and will provide you with feedback herein today.
Kind Regards,
The Bettersure Team.
We are truly sorry to hear about your experience. We are giving urgent attention to your complaint and will provide you with feedback herein today.
Kind Regards,
The Bettersure Team.
BetterSure Financial Consultants's reply13 Jan 2022, 11:48
Official
We acknowledge receipt of your complaint.
We are truly sorry to hear about your experience. We are giving urgent attention to your complaint and will provide you with feedback herein today.
Kind Regards,
The Bettersure Team.
We are truly sorry to hear about your experience. We are giving urgent attention to your complaint and will provide you with feedback herein today.
Kind Regards,
The Bettersure Team.
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francois S's updateReviewer Update
23 Jan 2022, 11:26A week after this complaint here my claim got finalised. Nothing exceptional, still tardy and poor communication this was an improvement? But it's over. Thank goodness.
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francois S's update23 Jan 2022, 11:26
Reviewer Update
A week after this complaint here my claim got finalised. Nothing exceptional, still tardy and poor communication this was an improvement? But it's over. Thank goodness.
BetterSure Financial Consultants's replyOfficial
26 Jan 2022, 15:48Update:
We apologise that your claim finalisation took a bit longer than the norm, we had to obtain certain documentation before the claim could be finalised.
We are pleased to confirm that the outcome of the claim was discussed with you and that your claim has since been finalised.
Please do not hessitate to contact us should you require further assistance.
Kind Regards,
The Bettersure Team.
We apologise that your claim finalisation took a bit longer than the norm, we had to obtain certain documentation before the claim could be finalised.
We are pleased to confirm that the outcome of the claim was discussed with you and that your claim has since been finalised.
Please do not hessitate to contact us should you require further assistance.
Kind Regards,
The Bettersure Team.
BetterSure Financial Consultants's reply26 Jan 2022, 15:48
Official
Update:
We apologise that your claim finalisation took a bit longer than the norm, we had to obtain certain documentation before the claim could be finalised.
We are pleased to confirm that the outcome of the claim was discussed with you and that your claim has since been finalised.
Please do not hessitate to contact us should you require further assistance.
Kind Regards,
The Bettersure Team.
We apologise that your claim finalisation took a bit longer than the norm, we had to obtain certain documentation before the claim could be finalised.
We are pleased to confirm that the outcome of the claim was discussed with you and that your claim has since been finalised.
Please do not hessitate to contact us should you require further assistance.
Kind Regards,
The Bettersure Team.