Nothing better about Bettersure.

I cannot believe that there are over 500 5 star reviews. Please people be careful here. I have never had such aweful service.

Over a week ago I complained on Hello Peter and was contacted by Sylvia Chauke who assured us our claim would be sorted and they would put a professional team on it. The only time this company responds is if you put something on social media. They didn’t respond to any of our private emails or phone calls. But they did ensure to ask us not to post on here again and rather come straight to the source which we tried and no one has contacted us since!!!

New guys were sent out to see to a query that had not been sorted but had been closed and surprisingly managed to locate a leak (the first company actually didn’t know how to use a leak detector) but the new company wasn’t actually equipped to dig down and find the leaks. So they started digging and then decided to rather make another plan. All of this taking days. The more they tried to find the leaks, the more leaks popped up. We are convinced that in fault finding they were causing more leaks. They then dug up half my plants only to say the work is too hard. They have left my garden dug up, our leaks not fixed and no one at the insurance will answer us. We are on week 3 of no water. They also cut a pipe in an incorrect place and stuck a stick in it to plug it. So we are left with the problem worse than before, no communication from Bettersure after trying multiple times to get hold of them. And now we are having to investigate legal routes.

What we have learnt is that Bettersure has found the cheapest ill equipped service providers and expects them to make a plan to do the work quickly and cheaply but as soon as there is something that actually requires professionals and some logical thinking, everything comes to a hault and you are left high and dry.

Please be careful here, this has taken hours of our time and energy and should have been pretty simple and straight forward.

I think the worst thing is that when they don’t want to answer you, they just ghost you, it really is the most helpless feeling.