TM
Takalani M
1 reviews | Active since Sept 2017
19 Jan 2026, 08:25
Not happy with the Service
I have been with bettersure for about 4 years now but the service i am getting now is not good, I have opened a claim of washing machine and that was on the 13th Jan the service Provider only came 3 days after they did their assessment and informed me that its power surge and they will send report to insurance up to today no response on my claim
Helpful (0)
Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
19 Jan 2026, 08:49Hello Takalani,
Thank you for bringing this to our attention. We apologise for your claim experience. This is not the level of service we aim to give to our clients, so we will urgently escalate your concerns to our claims operations manager and ensure you get a claim status update today.
We will keep you posted with the updates.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We apologise for your claim experience. This is not the level of service we aim to give to our clients, so we will urgently escalate your concerns to our claims operations manager and ensure you get a claim status update today.
We will keep you posted with the updates.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply19 Jan 2026, 08:49
Official
Hello Takalani,
Thank you for bringing this to our attention. We apologise for your claim experience. This is not the level of service we aim to give to our clients, so we will urgently escalate your concerns to our claims operations manager and ensure you get a claim status update today.
We will keep you posted with the updates.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We apologise for your claim experience. This is not the level of service we aim to give to our clients, so we will urgently escalate your concerns to our claims operations manager and ensure you get a claim status update today.
We will keep you posted with the updates.
Warm regards,
BetterSure
TM
Takalani M's updateReviewer Update
20 Jan 2026, 08:46I am still waiting on the feedback from bettersure was notified that Jane is handling my claim and she doesn't even bother to contact me or give feedback
TM
Takalani M's update20 Jan 2026, 08:46
Reviewer Update
I am still waiting on the feedback from bettersure was notified that Jane is handling my claim and she doesn't even bother to contact me or give feedback
BetterSure Financial Consultants's replyOfficial
12 Feb 2026, 09:13Hello Takalani,
We are pleased to inform you that your claim has been finalised and that your cash settlement has been paid out. Once again, we apologise for the experience you had. If you have any questions, please don't hesitate to let us know. We look forward to helping you achieve your HealthyHome™ goals, so your experience is our top priority.
Warm regards,
BetterSure
We are pleased to inform you that your claim has been finalised and that your cash settlement has been paid out. Once again, we apologise for the experience you had. If you have any questions, please don't hesitate to let us know. We look forward to helping you achieve your HealthyHome™ goals, so your experience is our top priority.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply12 Feb 2026, 09:13
Official
Hello Takalani,
We are pleased to inform you that your claim has been finalised and that your cash settlement has been paid out. Once again, we apologise for the experience you had. If you have any questions, please don't hesitate to let us know. We look forward to helping you achieve your HealthyHome™ goals, so your experience is our top priority.
Warm regards,
BetterSure
We are pleased to inform you that your claim has been finalised and that your cash settlement has been paid out. Once again, we apologise for the experience you had. If you have any questions, please don't hesitate to let us know. We look forward to helping you achieve your HealthyHome™ goals, so your experience is our top priority.
Warm regards,
BetterSure