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Shereece E
1 reviews | Active since Jul 2024
06 May 2025, 12:09
Not happy
I'm so unhappy. This is the 2nd time I have to be publishing a about bad service from bettersure insurance. I am still waiting on feedback for my claim and in the meantime whist it continues to rain my room is getting wet.
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
06 May 2025, 12:21Hello Shereece
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that you are still waiting for feedback on your claim, especially while your property continues to be affected by the ongoing rain.
This is not the level of service we aim to provide, and we completely understand how frustrating and disheartening this must be for you — especially as it’s not the first time you’ve had to escalate your concerns.
This is not the level of service we aim to provide, and we completely understand how frustrating and disheartening this must be for you — especially as it’s not the first time you’ve had to escalate your concerns.
Please accept our sincere apologies for the delay and lack of communication. Your concern has been escalated to our claims team for urgent review, and we will ensure that a consultant contacts you directly with a proper update and resolution timeline.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply06 May 2025, 12:21
Official
Hello Shereece
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that you are still waiting for feedback on your claim, especially while your property continues to be affected by the ongoing rain.
This is not the level of service we aim to provide, and we completely understand how frustrating and disheartening this must be for you — especially as it’s not the first time you’ve had to escalate your concerns.
This is not the level of service we aim to provide, and we completely understand how frustrating and disheartening this must be for you — especially as it’s not the first time you’ve had to escalate your concerns.
Please accept our sincere apologies for the delay and lack of communication. Your concern has been escalated to our claims team for urgent review, and we will ensure that a consultant contacts you directly with a proper update and resolution timeline.
Warm regards,
BetterSure
Warm regards,
BetterSure
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Shereece E's updateReviewer Update
13 May 2025, 09:041 week later and still no response?????
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Shereece E's update13 May 2025, 09:04
Reviewer Update
1 week later and still no response?????