KK
Keikantseng K
1 reviews | Active since Apr 2025
30 Apr 2026, 10:28
Not debited and no one is able to assist.
I have been trying to reach out to insurer since yesterday, and no one is able to assist simple enquiry, that I was not debited for my life cover policy, which I dont understand why.
No one returns to the call back request, the hold time is crazy ro get through to a consultant. I will make sure that before the end of the day I have a new life cover policy and cancel with you.
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Replies (1)
BetterSure Financial Consultants's replyOfficial
30 Apr 2026, 11:22Hi Keikantse,
We’re truly sorry to hear about your experience and the difficulty you’ve had trying to get through to our team. We understand how frustrating and concerning this must be, especially when you’re simply looking for clarity on your policy.
This is certainly not the level of service we aim to provide, and we’re genuinely concerned by what you’ve shared. Please be assured that your matter has been urgently escalated with our client service team so that it can receive the attention it deserves.
We hope you’ll give us the opportunity to make this right and restore your trust in us.
Warm regards,
BetterSure
We hope you’ll give us the opportunity to make this right and restore your trust in us.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply30 Apr 2026, 11:22
Official
Hi Keikantse,
We’re truly sorry to hear about your experience and the difficulty you’ve had trying to get through to our team. We understand how frustrating and concerning this must be, especially when you’re simply looking for clarity on your policy.
This is certainly not the level of service we aim to provide, and we’re genuinely concerned by what you’ve shared. Please be assured that your matter has been urgently escalated with our client service team so that it can receive the attention it deserves.
We hope you’ll give us the opportunity to make this right and restore your trust in us.
Warm regards,
BetterSure
We hope you’ll give us the opportunity to make this right and restore your trust in us.
Warm regards,
BetterSure