Not better and definitely not sure from Bettersure Insurance.

On the 9th January I lodged a claim for a broken sewage pipe. They sent out their contractor who promised to send me a quote for the work .The same contractor eventually gives a quote but also refuses to do the repair. He then goes on to recommend that I get a miniscule cash payout and in essence I must get someone else to do a job that he quoted for. From then on I had to call their consultants constantly to find out what is happening with my claim. Up to this day nearly 40 days later they still haven't settled my claim. Thanks to Bettersure my wife , my 2 year old son and myself now can experience the undignified use of a bucket as a toilet as many South Africans do. Yet the premium is deducted every month .There is still no communication even after the insurance ombudsman has intervened. This is the worst and most frustrating service I have ever received from an insurance administrator.