Not a betterlife at all

At the beginning of October I was contacted by Betterlife for Mortgage Protection Cover.<br> This being quoted as cheaper than the bank, I took it.<br> in November I was informed by the bank on the cover was for the bond and not the full value of the property, I contacted the agent I had been dealing with, Paul Barends, I then informed him that I would NOT be taking the cover as the price then quoted was more than that of the bank's and offered less value for money.<br> I received no response.<br> In February, money was deducted fro my account for the service I informed betterlife I would not be taking.<br> I then contacted another agent Kate Ramaite, as Paul Barends was still no responding to my mails, Kate told me I needed to fill in a form ( which I was never given or informed of) she asked me to forward the mails to her which I did on the 6th I have requested feedback several times within the month and still have not received any response. <br> I want this CANCELLED and my money REFUNDED