No water and a painful claim process

I opened a claim on 27 February 2025 for a burst pipe in the bathroom. The plumbers couldn't take out the cabinet holding the basin so they requested a carpenter to come through. The carpenter (Mosadi Home and Maintenance Solutions) came through and measured everything for the replacement cabinet but still hasn't taken out the cabinet. It's been a week without running water now and I'm stuck dealing with the plumbers and the builders who are waiting on the carpenter to do a simple job. I've phoned Bettersure multiple times and nothing is happening. If it's not fixed today then you've lost a customer.