WB
Warda B
1 reviews | Active since Jul 2023
12 Jul 2023, 15:20
No response to client
I have been trying to get in contact with them regarding a claim. They sent out a team and the job is incomplete. I have tried calling numerous times, and sent emails. I try the number and it does not connect. When eventually I do get in touch with someone they tell me they will call me back, this happens 3 times already. It’s been 3 weeks and nothing is resolved.
The worst service
Helpful (0)
Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
12 Jul 2023, 16:06Good day Ms Barendse
We’ve received your feedback and truly regret your unpleasant experience .Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
Warm regards,
We’ve received your feedback and truly regret your unpleasant experience .Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply12 Jul 2023, 16:06
Official
Good day Ms Barendse
We’ve received your feedback and truly regret your unpleasant experience .Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
Warm regards,
We’ve received your feedback and truly regret your unpleasant experience .Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
#HealthyHome
WB
Warda B's updateReviewer Update
18 Jul 2023, 18:58Update.
I have been contacted by someone from Bettersure and for they have been calling me everyday.
Everyday I tell them exactly the same story and what happened.
Friday 14 July 2023, they called me saying their provider has proof that I stopped the work, I am still waiting on them to show me this proof or to call me back.
Definitely not great!
So tired at this point
I have been contacted by someone from Bettersure and for they have been calling me everyday.
Everyday I tell them exactly the same story and what happened.
Friday 14 July 2023, they called me saying their provider has proof that I stopped the work, I am still waiting on them to show me this proof or to call me back.
Definitely not great!
So tired at this point
WB
Warda B's update18 Jul 2023, 18:58
Reviewer Update
Update.
I have been contacted by someone from Bettersure and for they have been calling me everyday.
Everyday I tell them exactly the same story and what happened.
Friday 14 July 2023, they called me saying their provider has proof that I stopped the work, I am still waiting on them to show me this proof or to call me back.
Definitely not great!
So tired at this point
I have been contacted by someone from Bettersure and for they have been calling me everyday.
Everyday I tell them exactly the same story and what happened.
Friday 14 July 2023, they called me saying their provider has proof that I stopped the work, I am still waiting on them to show me this proof or to call me back.
Definitely not great!
So tired at this point
BetterSure Financial Consultants's replyOfficial
19 Jul 2023, 08:49Good day Ms Barendse,
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution.
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply19 Jul 2023, 08:49
Official
Good day Ms Barendse,
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution.
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution.
Warm regards,
The BetterSure Team
#HealthyHome