KB
Keysha B
1 reviews | Active since Aug 2024
26 Aug 2024, 16:44
No response to claim
I am utterly disgusted in the treatment from this insurance company. I have been a loyal on-time paying customer for 3 years. I have life cover , home insurance and content insurance with better sure /better bond. I have put in a claim about the 10th July , an assessor came out but i have still received no feedback. Last year I was rejected and found out I was dually insured. I stayed with better sure and cancelled Nedbank . But this year claiming within the time frame now no feedback. With interest rates so high I have maintained my payments but when it comes to claiming this is the thank you that you get as a customer. Please don't take my hard earned salary for a joke .
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BetterSure Financial Consultants's replyOfficial
26 Aug 2024, 16:58Hello Keysha,
We are truly sorry to hear about the frustrating experience you've had with your recent claim. We deeply regret that our service has not met your expectations, especially given your loyalty and commitment as a client over the past three years.
We are truly sorry to hear about the frustrating experience you've had with your recent claim. We deeply regret that our service has not met your expectations, especially given your loyalty and commitment as a client over the past three years.
Your timely payments are greatly appreciated, and we understand how disappointing it must be to feel that your dedication has not been reciprocated. Please be assured that this is not the experience we want for our valued clients.
We will escalate this matter immediately to our claims administrator to investigate what went wrong and ensure that it is resolved without any further delay. You can expect feedback from us as soon as possible, as we are committed to addressing this issue promptly.
Once again, we sincerely apologise for the inconvenience you have experienced and thank you for bringing this to our attention. We value your business and will do everything in our power to make things right.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply26 Aug 2024, 16:58
Official
Hello Keysha,
We are truly sorry to hear about the frustrating experience you've had with your recent claim. We deeply regret that our service has not met your expectations, especially given your loyalty and commitment as a client over the past three years.
We are truly sorry to hear about the frustrating experience you've had with your recent claim. We deeply regret that our service has not met your expectations, especially given your loyalty and commitment as a client over the past three years.
Your timely payments are greatly appreciated, and we understand how disappointing it must be to feel that your dedication has not been reciprocated. Please be assured that this is not the experience we want for our valued clients.
We will escalate this matter immediately to our claims administrator to investigate what went wrong and ensure that it is resolved without any further delay. You can expect feedback from us as soon as possible, as we are committed to addressing this issue promptly.
Once again, we sincerely apologise for the inconvenience you have experienced and thank you for bringing this to our attention. We value your business and will do everything in our power to make things right.
Warm regards,
BetterSure