No response

<p>I'm complaining about the poor rsponse from the insurance company, Betterlife. Policy number ********** </p> <p>I settled my home loan in December 2015. In July 2016, I contacted Betterlife to cancel the life insurance policy. I stopped the debit order so that August's premium would not be deducted. I contacted them with regards to the refunding of my premiums I had paid since the home loan was settled. They informed my I needed to get the bank to issue the cessation form, and on that I could be refunded. I did what they requested. After not receiving any acknwledgement of my email, I phoned them again. Once again I was informed that I needed another document. Again, I submitted it, and again, no receipt of my email. Again I phoned them and was told that I needed to submit the last 3 month bank statements as proof that the premium was deducted. I do not feel comfortable submitting my bank statements. They have proof that I have been paying the amount. Please could you assist in this matter.</p> <p> </p> <p><br /> <br /> <br /> <br /> <br /> </p> <p><br /> <br /> <br /> <br /> </p>