No response

A few months ago when my husband and I started our home purchasing process, we received a call from a BetterSure agent. I said that we will take the insurance and then we changed our minds to go with the Absa home insurance. I recently read the emal sent from the agent stating that if we agree to the Ts and Cs we must accept the quote and send it back, we did not do so. I was then debited on the early in December.

I sent an email to them explaining that we did not accept the quote and that I would like a refund. I only received an email which was sent to another employee to assist and no further response or feedback. This is bad service compared to the first contact from BetterSure