FE
Fransch E
1 reviews | Active since May 2014
07 May 2026, 11:15
No reply / correspondence from Bettersure
On 13 April 2026 i wrote to Bettersure / Betterlife (both headings appear on my correspondence) re my monthly instalment that has gone up. I received acknowledgement of receipt on 15 April 2026. On 24 April 2026 i sent an e mail requesting a reply to my correspondence, citing that i would publish my dissatisfaction on Hellopeter. To my horror not a single word from any living soul in the form of a reply. Last year i explained to the consultant that the value my property held by them and consequently insured by them is way more than replacement value of the latter, and my instalment was decreased proportionally. How difficult can a phone call be. Regards Frans Engelbrecht.
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BetterSure Financial Consultants's replyOfficial
07 May 2026, 11:31Hello Fransch,
Thank you for taking the time to share this with us, and we're truly sorry for the frustration this has caused.
Going more than two weeks without a reply to a query about your premium, especially when you've reached out twice, is not the level of service we aim to provide, and we understand why this has been so disappointing. Your concern about the relationship between your sum insured and the replacement value of the property is an important one, and absolutely deserves a proper conversation, not silence.
We're urgently investigating what happened with your correspondence so that we can come back to you with clarity on both the communication breakdown and the premium review itself.
Going more than two weeks without a reply to a query about your premium, especially when you've reached out twice, is not the level of service we aim to provide, and we understand why this has been so disappointing. Your concern about the relationship between your sum insured and the replacement value of the property is an important one, and absolutely deserves a proper conversation, not silence.
We're urgently investigating what happened with your correspondence so that we can come back to you with clarity on both the communication breakdown and the premium review itself.
Thank you for your patience while we look into this.
Warm regards,
BetterSure
BetterSure
BetterSure Financial Consultants's reply07 May 2026, 11:31
Official
Hello Fransch,
Thank you for taking the time to share this with us, and we're truly sorry for the frustration this has caused.
Going more than two weeks without a reply to a query about your premium, especially when you've reached out twice, is not the level of service we aim to provide, and we understand why this has been so disappointing. Your concern about the relationship between your sum insured and the replacement value of the property is an important one, and absolutely deserves a proper conversation, not silence.
We're urgently investigating what happened with your correspondence so that we can come back to you with clarity on both the communication breakdown and the premium review itself.
Going more than two weeks without a reply to a query about your premium, especially when you've reached out twice, is not the level of service we aim to provide, and we understand why this has been so disappointing. Your concern about the relationship between your sum insured and the replacement value of the property is an important one, and absolutely deserves a proper conversation, not silence.
We're urgently investigating what happened with your correspondence so that we can come back to you with clarity on both the communication breakdown and the premium review itself.
Thank you for your patience while we look into this.
Warm regards,
BetterSure
BetterSure