tT
tigerlove T
1 reviews | Active since Mar 2017
18 Mar 2024, 14:54
NO ONE SEEMS TOO CARE
Good day - I report that my Borehole on my smallholding was no longer pumping water on the 11th of March 2024 @ 8am, these people sent out two gentlemen in a fancy AUDI on Tuesday and told me the borehole is not making a " Shsh shsh" noise and said they would send out an electrician who finally arrived on the Thursday 10am and report borehole needs to be replaced, they took all day Thursday and Friday 15th March to submit report and quote. I call twice today to be told it's been sent for approval and take 4 to 5 days to approve. THE PROBLEM IS AND IVE TOLD THEM TELEPHONICAL & EMAIL (which does not get read or rep**** too) I HAVE ***S, SHEEP, CHECKEN, RABBIT, DOG, CAT AND HUMANS LIVING HERE AND WE HAVE NO WATER. but nobody seems to see the urgency in the MATTER. 7 days no water its now becoming a HEALTH ISSUE.
SOMEONE PLEASE HELP Regards Michelle
Helpful (0)
Replies (9)0
Replies (9)
BetterSure Financial Consultants's replyOfficial
18 Mar 2024, 15:34Dear Michelle,
Thank you for sharing your concerns with us. One of our managers will be in touch soon to discuss the way forward.
Thank you for sharing your concerns with us. One of our managers will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply18 Mar 2024, 15:34
Official
Dear Michelle,
Thank you for sharing your concerns with us. One of our managers will be in touch soon to discuss the way forward.
Thank you for sharing your concerns with us. One of our managers will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
#HealthyHome
tT
tigerlove T's updateReviewer Update
18 Mar 2024, 16:29Thank you, it's been an hour since your message, and no one has called me?
Time is 16.28pm - i guess its home-time and who care for the clients!!!
so much for "#HEALTHYHOME" - you people have lets us live without water 7 going onto 8 days!!
Time is 16.28pm - i guess its home-time and who care for the clients!!!
so much for "#HEALTHYHOME" - you people have lets us live without water 7 going onto 8 days!!
tT
tigerlove T's update18 Mar 2024, 16:29
Reviewer Update
Thank you, it's been an hour since your message, and no one has called me?
Time is 16.28pm - i guess its home-time and who care for the clients!!!
so much for "#HEALTHYHOME" - you people have lets us live without water 7 going onto 8 days!!
Time is 16.28pm - i guess its home-time and who care for the clients!!!
so much for "#HEALTHYHOME" - you people have lets us live without water 7 going onto 8 days!!
BetterSure Financial Consultants's replyOfficial
18 Mar 2024, 16:46Dear Michelle,
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply18 Mar 2024, 16:46
Official
Dear Michelle,
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution.
Warm regards,
The BetterSure Team
#HealthyHome
tT
tigerlove T's updateReviewer Update
19 Mar 2024, 08:53well well its 8.52am - NOT SURE WHAT TIME MANAGERS START AT BETTERSURE...
its DAY 8 - no water
if one of my ANIMALS dies or gets sick because of your useless services I will report you to animal cruelty!!!
PLEASE CAN SOMEONE MAKE A REAL EFFORT to call!!!!
its DAY 8 - no water
if one of my ANIMALS dies or gets sick because of your useless services I will report you to animal cruelty!!!
PLEASE CAN SOMEONE MAKE A REAL EFFORT to call!!!!
tT
tigerlove T's update19 Mar 2024, 08:53
Reviewer Update
well well its 8.52am - NOT SURE WHAT TIME MANAGERS START AT BETTERSURE...
its DAY 8 - no water
if one of my ANIMALS dies or gets sick because of your useless services I will report you to animal cruelty!!!
PLEASE CAN SOMEONE MAKE A REAL EFFORT to call!!!!
its DAY 8 - no water
if one of my ANIMALS dies or gets sick because of your useless services I will report you to animal cruelty!!!
PLEASE CAN SOMEONE MAKE A REAL EFFORT to call!!!!
tT
tigerlove T's updateReviewer Update
19 Mar 2024, 09:03Just spoke to one of the consultants - Still no response from BETTERSURE HEADOFFICE, tells me to email them, but they don't even READ your emails,
when one of your managers finally arrive at work tell them to call ASAP
when one of your managers finally arrive at work tell them to call ASAP
tT
tigerlove T's update19 Mar 2024, 09:03
Reviewer Update
Just spoke to one of the consultants - Still no response from BETTERSURE HEADOFFICE, tells me to email them, but they don't even READ your emails,
when one of your managers finally arrive at work tell them to call ASAP
when one of your managers finally arrive at work tell them to call ASAP
tT
tigerlove T's updateReviewer Update
19 Mar 2024, 09:58STILL NO CALL - I WANT JOB BY BETTERSURE..... BY 10AM NO MANAGERS ARE AT THE OFFICE ....
tT
tigerlove T's update19 Mar 2024, 09:58
Reviewer Update
STILL NO CALL - I WANT JOB BY BETTERSURE..... BY 10AM NO MANAGERS ARE AT THE OFFICE ....
BetterSure Financial Consultants's replyOfficial
19 Mar 2024, 14:50Dear Michelle,
Your complaint has been resolved. As discussed with Sylvia, you claim was authorised and the matter has been resolved.
We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Your complaint has been resolved. As discussed with Sylvia, you claim was authorised and the matter has been resolved.
We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply19 Mar 2024, 14:50
Official
Dear Michelle,
Your complaint has been resolved. As discussed with Sylvia, you claim was authorised and the matter has been resolved.
We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Your complaint has been resolved. As discussed with Sylvia, you claim was authorised and the matter has been resolved.
We appreciate you giving us the chance to put things right and hope that you’re happy with the way we’ve left things.
Warm regards,
The BetterSure Team
#HealthyHome
tT
tigerlove T's updateReviewer Update
19 Mar 2024, 15:05Thank you very much
tT
tigerlove T's update19 Mar 2024, 15:05
Reviewer Update
Thank you very much
BetterSure Financial Consultants's replyOfficial
19 Mar 2024, 15:46Thank you Michelle, we do apologise for the delay but hope that have a great day further.
BetterSure Financial Consultants's reply19 Mar 2024, 15:46
Official
Thank you Michelle, we do apologise for the delay but hope that have a great day further.