NO FEEDBACK OR RESPONSE FROM CONSULTANT

I had signed up for Mortgage Protection Cover with Debra Williams on 06.01.2015. I had changed my mind about the cover and requested a cancellation on 14.01.2015 , addressed to Debra Williams. Got no response or even an escallation of my request from Debra Williams, i had thereafter sent the same cancellation request to the customer contact centre email address on the 19.01.2015, and got no response from them either!! I had called in and i was told that my policy was cancelled(dont have time and date of even) only to find out on 31.03.2015 that my account was deducted for my premium. I had called in the cancellations department to find out what was happening and they had said that my policy was still active!!<br> <br> Now i have to wait 14days for a damn refund!