NH
Nerissa H
1 reviews | Active since Aug 2017
18 Aug 2017, 09:49
***No Feedback***
E-mail queries are either not responded to or not actioned. I called the number on your website and it doesn't even ring. Nobody has responded to my queries that I logged online. Hopefully I will get a response here. I am awaiting my refund - it's been almost two months now. Pathetic Service :(
Helpful (0)
Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
22 Aug 2017, 08:04Good day
Kindly note that we acknowledge your complaint and we will contact you to assist accordingly.
Kind regards
The BetterLife Team
BetterSure Financial Consultants's reply22 Aug 2017, 08:04
Official
Good day
Kindly note that we acknowledge your complaint and we will contact you to assist accordingly.
Kind regards
The BetterLife Team
NH
Nerissa H's updateReviewer Update
30 Aug 2017, 15:13Dear BetterLife, thank you for your call. You were supposed to mail me Cancellation Forms - nothing has been received as yet. You were also supposed to confirm when my Refund is going to be processed, as you debited my Account without Authorisation - I have had no response.
NH
Nerissa H's update30 Aug 2017, 15:13
Reviewer Update
Dear BetterLife, thank you for your call. You were supposed to mail me Cancellation Forms - nothing has been received as yet. You were also supposed to confirm when my Refund is going to be processed, as you debited my Account without Authorisation - I have had no response.
NH
Nerissa H's updateReviewer Update
08 Sept 2017, 10:28Hi BetterLife. Although I have had no response from you, I assume that somebody reads these Posts, as I have received my Refund for June and July. Please process my Refund for August and ensure that no further debits go off my Account. In addition, please send me Cancellation Forms as discussed. I don't want to have anything to do with you...worst "service" ever :(
NH
Nerissa H's update08 Sept 2017, 10:28
Reviewer Update
Hi BetterLife. Although I have had no response from you, I assume that somebody reads these Posts, as I have received my Refund for June and July. Please process my Refund for August and ensure that no further debits go off my Account. In addition, please send me Cancellation Forms as discussed. I don't want to have anything to do with you...worst "service" ever :(