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cornelia M
1 reviews | Active since Nov 2011
29 May 2024, 07:15
No authority to debit
Bettersure. I app**** for a new development house. The house has not been built yet but already Bettersure is debiting my account. When I asked them for what I was told it's building insurance. For which building that doesn't exist? Can I please be refunded all premiums deducted from inception. Policy BETTERBSH***9 I have emailed a complaint but there was no response.
Helpful (0)
Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
30 May 2024, 18:46Hello Cornelia
Thank you for contacting us. We have alerted our Client Care team, and a consultant will contact you soon.
We'd like to wish you a great journey with your new home. Please let us know if there is anything else we can assist you with.
Warm regards,
The BetterSure Team
Thank you for contacting us. We have alerted our Client Care team, and a consultant will contact you soon.
We'd like to wish you a great journey with your new home. Please let us know if there is anything else we can assist you with.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply30 May 2024, 18:46
Official
Hello Cornelia
Thank you for contacting us. We have alerted our Client Care team, and a consultant will contact you soon.
We'd like to wish you a great journey with your new home. Please let us know if there is anything else we can assist you with.
Warm regards,
The BetterSure Team
Thank you for contacting us. We have alerted our Client Care team, and a consultant will contact you soon.
We'd like to wish you a great journey with your new home. Please let us know if there is anything else we can assist you with.
Warm regards,
The BetterSure Team
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cornelia M's updateReviewer Update
20 Jun 2024, 04:06I still have not received any calls from your representatives. I will escalate this matter with the ombudsman. I want to cancel all policies and be refunded from inception.
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cornelia M's update20 Jun 2024, 04:06
Reviewer Update
I still have not received any calls from your representatives. I will escalate this matter with the ombudsman. I want to cancel all policies and be refunded from inception.
BetterSure Financial Consultants's replyOfficial
20 Jun 2024, 11:33Hello Cornelia,
We apologise that the team has not been able to reach you yet. We will escalate this to the team leader immediately.
Warm regards
BetterSure
We apologise that the team has not been able to reach you yet. We will escalate this to the team leader immediately.
Warm regards
BetterSure
BetterSure Financial Consultants's reply20 Jun 2024, 11:33
Official
Hello Cornelia,
We apologise that the team has not been able to reach you yet. We will escalate this to the team leader immediately.
Warm regards
BetterSure
We apologise that the team has not been able to reach you yet. We will escalate this to the team leader immediately.
Warm regards
BetterSure