NEVER USING BETTERSURE AGAIN

Utterly poor experience: Would never recommend using BetterSure or 4Sure! We were ****** on the 21st of November 2023. We submitted a claim to insurance on the same day. An assessor came out on the same day and even assisted with fixing the garage door. A week later, another assessor came out. The insurance advised that we separate the claims, 1 being for the electric fence damage and repairs and the other being for content that was ******. The electric fence claim was approved. A signed acknowledgment of loss form was completed and to date, being the 8th of February 2024, we have still not received payout. Nobody ever contacts us, we always have to phone or email to follow up. Not sure what sort of conduct occurs there however they keep saying payment is being released but we have still received nothing. The second claim for content was rejected due to no proof of ownership, which was never requested. Upon providing them with various forms of proof of ownership, they then rejected the claim due to no sign of forced entry, yet they accepted the claim for the electric fence (which was cut and literally pulled off the wall) as if that’s not enough sign of forced entry.

Second cause of complaint: We have 2 properties insured with BetterSure, our building loan provider requested proof of insurance. Upon requesting it from BetterSure, they advised that we had no insurance for the second property (in Mpumalanga) but had 2 policies for household and content for the same property (in Gauteng). We have been paying 2 sets of insurance for the same property with the other property being uninsured.

Dismal service. We intend on canceling all policies through BetterSure including life insurance policies as our experience has been nothing but pathetic.