Never opt for BetterSure

I claimed on the 18th of August 2024, the assessor was sent through but he was told what to assess and not based on my claim, I then told the assessor what was claimed and he said he was not aware of that, he then told me what needs to be done, he submitted a report and a quote which was approved by BetterSure, which I called them and asked why would they want to go ahead with what was not mentioned, they said they said they would get back to me which they never did, 2 weeks passed I followed back with them which they said the assessor that came didn't give them a proper report they will send a different assessor(question why employ someone you don't trust that he will do the job), the next assessor came and still didn't assess based on my claim but assessed the size of the yard and so forth. i called BetterSure, they said it's standard procedure, i asked how was that relevant to my claim they failed to answer, to date my claim has never been resolved. it's been back and forth without a way forward. advice to new home owners never opt for BetterSure