Nearly R20k to Fix BetterSure’s “Repairs”! Appalling Standards, Zero Accountability

I filed a lightning damage claim with BetterSure, only to be met with delays, deception, and disastrously poor workmanship. Despite providing full documentation—including photos and clear descriptions—the repair process forced me to cover nearly R20,000 in corrective costs myself. Here’s a glimpse of how it fell apart: - My alarm system was left non-functional after three days of work. My own alarm tech later corrected the system in under nine hours, identifying multiple dead components BetterSure’s team ignored or falsely claimed to have replaced—including two expander boards and a battery that were supposedly installed. - They cut a live power line to the alarm radio, reinstalled a damaged battery, and failed to replace burned-out PIR sensors and door contacts. Even basic tests like “does the light turn on” were misused to claim sensors were functional. - A crew was sent to repair wall damage—not painters or builders, but electricians—who never returned to finish the job. When I followed up, I was told they couldn’t afford to come back until BetterSure paid them. - The cherry on top? I repeatedly received texts prompting me to rate their work—before the work was even completed. Meanwhile, I’ve spent over R1,000 in airtime trying to get basic responses via phone or email. Worse still, BetterSure never rep**** to emails, never called back, and offered no escalation pathway for serious concerns. This was not a minor blunder. It was a systemic failure from top to bottom. Unskilled crews, missing components, deceptive installation claims, and radio silence from their end—all at my expense. I will not be trusting BetterSure with future policies, and I urge other homeowners to select a better option.