PP
Pat P

1 reviews | Active since Nov 2018

23 Mar 2025, 19:28

My house almost got burned for using inexperienced service providers

They have the best customer service but worst service providers and I doubt they even verify them

2weeks back i reported a claim for lighting as my solar inverter and borehole got damaged soo they appointed 2 service provider to come check what’s happening okay 1 service provider gave a quote and the other for the inverter didn’t 3days later they called another service provider to come check my solar inverter soo they came and did what they did to check mind due I’m still without water. I call they telling me they waiting so fortunately my sister assisted with cash soo I can atleast buy pressure pump so I can have water 5days later they called a assessor because apparently the service provider for borehole quoted a crazy amount which is not my fault, he checked whatever and left Told me another service provider will come and check on Sunday🚮 Today I was informing my cousin that people are gonna come and check the solar and borehole soo to my shock I noticed the switch off the inverter is on and it’s supposed to be off because the inverter is not working soo when I switch it off everything started burning like literally fire and all fortunately we have a fire extinguisher and tried to cool down the fire

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Replies (2)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply24 Mar 2025, 09:09
Official
Hello Pat

Thank you for bringing this to our attention. We are truly sorry to hear about your experience and the distress this situation has caused you. Your safety and well-being are our top priorities, and we deeply regret the delays and complications you have encountered with your claim.

We take your concerns very seriously and will immediately escalate this matter to our claims administrator, 4Sure, who are responsible for service provider management, and they will urgently review. A consultant will contact you as soon as possible to discuss the next steps and prioritise a resolution.

We value your feedback and will investigate this matter thoroughly to prevent similar incidents in the future.

Warm regards,
BetterSure
PP
Pat P's update25 Mar 2025, 12:38
Reviewer Update
Happy with how bettersure resolved my issue actually I’m happy with how Sandile Bongo dealt with my issue and advice he gave me because I was about to cancel 3 of my policies with bettersure so he actually saved yall a customer..He deserves a promotion that one