PT
Phumlani T
1 reviews | Active since Sept 2011
15 Nov 2024, 11:53
My ceiling collapsed on the 27th October 2024. I logged a claim they sent an assessor on the 28th that arrived 3 hours late. I have been doing a follow up first they said 7 days. I patiently waited another follow up done on the 8th November they said 5 da
Worse home insurance company
Helpful (0)
Replies (4)0
Replies (4)
BetterSure Financial Consultants's replyOfficial
15 Nov 2024, 12:50Hello Phumulani
Thank you for bringing this to our attention. On behalf of the appointed assessor, we apologise for the lack of communication and follow-through, which have caused you to be frustrated and lose trust in us. We will urgently look into this claim's status to see if the assessor sent us a report and recommendations.
Warm regards,
BetterSure
Thank you for bringing this to our attention. On behalf of the appointed assessor, we apologise for the lack of communication and follow-through, which have caused you to be frustrated and lose trust in us. We will urgently look into this claim's status to see if the assessor sent us a report and recommendations.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply15 Nov 2024, 12:50
Official
Hello Phumulani
Thank you for bringing this to our attention. On behalf of the appointed assessor, we apologise for the lack of communication and follow-through, which have caused you to be frustrated and lose trust in us. We will urgently look into this claim's status to see if the assessor sent us a report and recommendations.
Warm regards,
BetterSure
Thank you for bringing this to our attention. On behalf of the appointed assessor, we apologise for the lack of communication and follow-through, which have caused you to be frustrated and lose trust in us. We will urgently look into this claim's status to see if the assessor sent us a report and recommendations.
Warm regards,
BetterSure
PT
Phumlani T's updateReviewer Update
15 Nov 2024, 13:33You said the same thing over and over again. I regret taking the home insurance with you guys I should have taken Standard Bank
PT
Phumlani T's update15 Nov 2024, 13:33
Reviewer Update
You said the same thing over and over again. I regret taking the home insurance with you guys I should have taken Standard Bank
PT
Phumlani T's updateReviewer Update
15 Nov 2024, 13:34You said the same thing over and over again. I regret taking the home insurance with you guys I should have taken Standard Bank
PT
Phumlani T's update15 Nov 2024, 13:34
Reviewer Update
You said the same thing over and over again. I regret taking the home insurance with you guys I should have taken Standard Bank
BetterSure Financial Consultants's replyOfficial
09 Dec 2024, 11:48 Hello Phumlani
We are pleased to inform you that we've finally received feedback from the underwriter and that our consultant has called you to discuss the next steps.
We're sorry you waited this long for an outcome, and we appreciate your patience during this process.
Please let us know if there is anything else you need assistance with.
Warm regards,
BetterSure
We are pleased to inform you that we've finally received feedback from the underwriter and that our consultant has called you to discuss the next steps.
We're sorry you waited this long for an outcome, and we appreciate your patience during this process.
Please let us know if there is anything else you need assistance with.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply09 Dec 2024, 11:48
Official
Hello Phumlani
We are pleased to inform you that we've finally received feedback from the underwriter and that our consultant has called you to discuss the next steps.
We're sorry you waited this long for an outcome, and we appreciate your patience during this process.
Please let us know if there is anything else you need assistance with.
Warm regards,
BetterSure
We are pleased to inform you that we've finally received feedback from the underwriter and that our consultant has called you to discuss the next steps.
We're sorry you waited this long for an outcome, and we appreciate your patience during this process.
Please let us know if there is anything else you need assistance with.
Warm regards,
BetterSure