Multiple calls made over a month and no service

I contacted Better Life in Sept 2015. I needed my policy documents emailed to me. I never received it. I called almost evryday for 3 weeks, spoke to different people in the call centre. No one sent it to me eventhough at the end of the call they all confirmed it was sent and my email address was correct. I also called to increased my principle cover. Over the phone they confirmed the premium to be R164.32. They were quick to email me with the increase docs but the doc said premium was R211. This is *******! Nothing got sorted out, I was so stressed out I even started crying on one of these calls. I then decided to cancel the policy. If I die, I dont want my husband having to call BetterLife and BEG for service. FNB offered me a MPP at more than 100% Better Lifes premiums... but I rather pay that much more than have to beg BetterLife for simple documents and changes for over a month. I cancelled the policy and moved to FNB. I was on holiday a few days ago when I saw an email from FNB saying that BetterLife has continued to debit my account eventhough I cancelled it in Sept 2015. This makes me so angry. I called BetterLife this morning, was on hold for 30 min, and no one helped me.