LB
Lorriane B
1 reviews | Active since Sept 2019
25 Jan 2022, 13:14
MOVE YOUR POLICY FROM BETTERLIFE INSURANCE
HIGHLY DISSATISFIED, I HAVE BEEN WITH BETTERLIFE FOR YEAR'S, MY ADVISED TO ANYONE WHO HAS A POLICY WITH THEM MOVE IT ASAP. BEEN PAYING WITHOUT FAIL, NOW THAT I HAVE TO CLAIM A DEATH CLAIM TO PAY MY BOND THEY HAVE REQUESTS EVERYWEEK, REQUEST THEY SHOULD NOT EVEN ASK FOR AS ALL DOCUMENTATION NEEDED WAS SUBMITTED. I HAVE NO INCOME, HAVE A CHILD AND BY THE TIME THEY WAKE UP AND DO SOMETHING I MIGHT BE ON THE STREET, ABSOLUTELY NO REMORSE, WHILE IN THIS VERY DIFFICULT TIME THEY EVEN MADE IT WORSE, AND INCREASED MY PREMIUM, WHICH I HAVE BEEN BORROWING FROM PEOPLE FOR ALMOST 3 MONTH'S, NEEDLES TO SAY I HAVE AN AUTOIMMUNE DISEASE WHICH IS AGGREAVATED BY THEIR LACK OF PRINCIPLE. AND GOT THREATENED TO KEEP ON PAYING OR THEY WON'T PAY OUT,
IF ANY PERSON IS WITH THIS COMPANY PLEASE MOVE YOUR COVER AS QUICK AS POSSIBLE QUICK TO COLLECT PREMIUM BUT IMPOSSIBLE TO DEAL WITH THEM OR PAY.
NEXT STEP OMBUDSMAN AND LAYWER I SUPPOSE
Helpful (0)
Replies (10)0
Replies (10)
BetterSure Financial Consultants's replyOfficial
25 Jan 2022, 14:36Please accept our sincere condolences for your loss.
We confirm that Julie from our Offices has been in contact with you and discussed the way forward with you.
As discussed the claim was referred to the Insurer for a final decision and feedback based on the outcome will be discussed with you telephonically.
Please accept our humble apologies for your frustration.
Kind Regards,
The Bettersure Team.
We confirm that Julie from our Offices has been in contact with you and discussed the way forward with you.
As discussed the claim was referred to the Insurer for a final decision and feedback based on the outcome will be discussed with you telephonically.
Please accept our humble apologies for your frustration.
Kind Regards,
The Bettersure Team.
BetterSure Financial Consultants's reply25 Jan 2022, 14:36
Official
Please accept our sincere condolences for your loss.
We confirm that Julie from our Offices has been in contact with you and discussed the way forward with you.
As discussed the claim was referred to the Insurer for a final decision and feedback based on the outcome will be discussed with you telephonically.
Please accept our humble apologies for your frustration.
Kind Regards,
The Bettersure Team.
We confirm that Julie from our Offices has been in contact with you and discussed the way forward with you.
As discussed the claim was referred to the Insurer for a final decision and feedback based on the outcome will be discussed with you telephonically.
Please accept our humble apologies for your frustration.
Kind Regards,
The Bettersure Team.
LB
Lorriane B's updateReviewer Update
30 Jan 2022, 05:52I have had no reply on my urgent matter as yet.
LB
Lorriane B's update30 Jan 2022, 05:52
Reviewer Update
I have had no reply on my urgent matter as yet.
BetterSure Financial Consultants's replyOfficial
30 Jan 2022, 07:32Dear Lorriane
As discussed the matter was referred and we will give you feedback on the final outcome within this week.
Kind regards
Julie van Wyk
As discussed the matter was referred and we will give you feedback on the final outcome within this week.
Kind regards
Julie van Wyk
BetterSure Financial Consultants's reply30 Jan 2022, 07:32
Official
Dear Lorriane
As discussed the matter was referred and we will give you feedback on the final outcome within this week.
Kind regards
Julie van Wyk
As discussed the matter was referred and we will give you feedback on the final outcome within this week.
Kind regards
Julie van Wyk
LB
Lorriane B's updateReviewer Update
30 Jan 2022, 11:14Julie Thank you for your response and assistance. I still don't understand the why a decision has to be made for a final outcome,
It's a death policy regardless of the situation of death, all documents and Police affidavits has been submitted, what is the hold up.
I have also advised on you can personally speak to the Captain or Commander at the police if need be.
Really this is so not professional from a company and I would still recommend people not to take any betterlife products offered, its been 2 months of pleading.
It's a death policy regardless of the situation of death, all documents and Police affidavits has been submitted, what is the hold up.
I have also advised on you can personally speak to the Captain or Commander at the police if need be.
Really this is so not professional from a company and I would still recommend people not to take any betterlife products offered, its been 2 months of pleading.
LB
Lorriane B's update30 Jan 2022, 11:14
Reviewer Update
Julie Thank you for your response and assistance. I still don't understand the why a decision has to be made for a final outcome,
It's a death policy regardless of the situation of death, all documents and Police affidavits has been submitted, what is the hold up.
I have also advised on you can personally speak to the Captain or Commander at the police if need be.
Really this is so not professional from a company and I would still recommend people not to take any betterlife products offered, its been 2 months of pleading.
It's a death policy regardless of the situation of death, all documents and Police affidavits has been submitted, what is the hold up.
I have also advised on you can personally speak to the Captain or Commander at the police if need be.
Really this is so not professional from a company and I would still recommend people not to take any betterlife products offered, its been 2 months of pleading.
BetterSure Financial Consultants's replyOfficial
30 Jan 2022, 11:29We acknowledge your feedback, thank you.
We are aware that Julie is in constant contact with you about the claim. We are truly so sorry for what you are going through and we assure you that the utmost attention is given to the claim.
We will provide you with feedback as soon as possible.
Kind Regards,
The Bettersure Team.
We are aware that Julie is in constant contact with you about the claim. We are truly so sorry for what you are going through and we assure you that the utmost attention is given to the claim.
We will provide you with feedback as soon as possible.
Kind Regards,
The Bettersure Team.
BetterSure Financial Consultants's reply30 Jan 2022, 11:29
Official
We acknowledge your feedback, thank you.
We are aware that Julie is in constant contact with you about the claim. We are truly so sorry for what you are going through and we assure you that the utmost attention is given to the claim.
We will provide you with feedback as soon as possible.
Kind Regards,
The Bettersure Team.
We are aware that Julie is in constant contact with you about the claim. We are truly so sorry for what you are going through and we assure you that the utmost attention is given to the claim.
We will provide you with feedback as soon as possible.
Kind Regards,
The Bettersure Team.
LB
Lorriane B's updateReviewer Update
31 Jan 2022, 05:22Still debiting my account, there is already a claim in, the debit order should have stopped the moment the claim was received,
Will this be refunded to me since you received it in November 21, although I am still on it means nothing as there is already a claim logged,
Which I am starting to think that you are delaying or looking for a reason not to pay,
Can not do this with you anymore I will need to escalate.
Will this be refunded to me since you received it in November 21, although I am still on it means nothing as there is already a claim logged,
Which I am starting to think that you are delaying or looking for a reason not to pay,
Can not do this with you anymore I will need to escalate.
LB
Lorriane B's update31 Jan 2022, 05:22
Reviewer Update
Still debiting my account, there is already a claim in, the debit order should have stopped the moment the claim was received,
Will this be refunded to me since you received it in November 21, although I am still on it means nothing as there is already a claim logged,
Which I am starting to think that you are delaying or looking for a reason not to pay,
Can not do this with you anymore I will need to escalate.
Will this be refunded to me since you received it in November 21, although I am still on it means nothing as there is already a claim logged,
Which I am starting to think that you are delaying or looking for a reason not to pay,
Can not do this with you anymore I will need to escalate.
BetterSure Financial Consultants's replyOfficial
31 Jan 2022, 05:59Dear Lorriane
We will refund the premiums deducted after the claim event date.
Please understand we are busy finalizing your claim and will contact you today.
Kind regards
Julie van Wyk
We will refund the premiums deducted after the claim event date.
Please understand we are busy finalizing your claim and will contact you today.
Kind regards
Julie van Wyk
BetterSure Financial Consultants's reply31 Jan 2022, 05:59
Official
Dear Lorriane
We will refund the premiums deducted after the claim event date.
Please understand we are busy finalizing your claim and will contact you today.
Kind regards
Julie van Wyk
We will refund the premiums deducted after the claim event date.
Please understand we are busy finalizing your claim and will contact you today.
Kind regards
Julie van Wyk
LB
Lorriane B's updateReviewer Update
31 Jan 2022, 06:12Thank you Julie, you have been helpful I will await your call.
LB
Lorriane B's update31 Jan 2022, 06:12
Reviewer Update
Thank you Julie, you have been helpful I will await your call.
LB
Lorriane B's updateReviewer Update
02 Feb 2022, 11:20I would really like to thank Julie van Wyk for her compassion, and assisting me with my claim,
If there were more people like Julie the world would have been a better place.
I hope Betterlife know that you were the reason that kept their Name in a better light, and they should personally thank you and treasure you like a Gem.
Lorriane
If there were more people like Julie the world would have been a better place.
I hope Betterlife know that you were the reason that kept their Name in a better light, and they should personally thank you and treasure you like a Gem.
Lorriane
LB
Lorriane B's update02 Feb 2022, 11:20
Reviewer Update
I would really like to thank Julie van Wyk for her compassion, and assisting me with my claim,
If there were more people like Julie the world would have been a better place.
I hope Betterlife know that you were the reason that kept their Name in a better light, and they should personally thank you and treasure you like a Gem.
Lorriane
If there were more people like Julie the world would have been a better place.
I hope Betterlife know that you were the reason that kept their Name in a better light, and they should personally thank you and treasure you like a Gem.
Lorriane
BetterSure Financial Consultants's replyOfficial
02 Feb 2022, 15:00Dear Lorriane,
This is such amazing compliment and positive feedback, thank you very much for sharing final feedback with us in this forum.
Julie deserve all the credit and we will make sure to convey your kind words to Julie's management team.
Wishing you all the best with your future endeavors.
Kind Regards,
The Bettersure Team.
This is such amazing compliment and positive feedback, thank you very much for sharing final feedback with us in this forum.
Julie deserve all the credit and we will make sure to convey your kind words to Julie's management team.
Wishing you all the best with your future endeavors.
Kind Regards,
The Bettersure Team.
BetterSure Financial Consultants's reply02 Feb 2022, 15:00
Official
Dear Lorriane,
This is such amazing compliment and positive feedback, thank you very much for sharing final feedback with us in this forum.
Julie deserve all the credit and we will make sure to convey your kind words to Julie's management team.
Wishing you all the best with your future endeavors.
Kind Regards,
The Bettersure Team.
This is such amazing compliment and positive feedback, thank you very much for sharing final feedback with us in this forum.
Julie deserve all the credit and we will make sure to convey your kind words to Julie's management team.
Wishing you all the best with your future endeavors.
Kind Regards,
The Bettersure Team.