More than 5 days to repair my geyser but so quick to take my money! Easier to go it alone!

Really appalled by the whole Betterlife Insurance EXPERIENCE!! My geyser started leaking at a rapid rate on Monday night the 15th of Jan 2018. I made myself available the whole week running backwards forwards for assessors and possible repairs (We all have jobs to do) but by Thursday I still had no hot water and was no closer to having my claim sorted at all. On Thursday night the building contractors finally arrived (after numerous phone calls, follow ups and being transferred around their call center)!!! 1 hour later than agreed (16:00) but at least they had finally arrived to remove my ceiling which is Step 1 in the process (1 hour is still acceptable but what is not acceptable is the plumbing company arriving at 20:45 in the evening who were supposed to have met us at the same time as the building contractors). That is a almost 6 hours later than the agreed time!!! After assessing the geyser they told me they could not repair my geyser as they didn't have the correct valve. They did assure me that they would be in touch on Friday with a new excess price etc and would give me a call before 12:00 to set up the repair. By 17:30 I still hadn't heard anything from anyone and decided to rather just get it done myself as this geyser is situated in my garden cottage and facing my tenants after 4 days of pure failure was just not something I could face. I did get a really ****y call from the plumber on Saturday to say that I must send him pictures of the repair, what a jokester!!! Definitely going to look for another insurance provider as this is not the first time a claim with Betterlife has been an absolute Circus! How embarrassing!