Miss selling of their products.

I bought my house last year may through better bond all went well, I was happy ended taking bettersure as well. My worse mistake ever.had an issue with the lights in the house contacted them they send an assessor 3 weeks later after calling them almost everyday to findout the outcome. I was told they won't be covering me cause our wiring was old, I didn't buy a new house and how did they even see that the wiring was old if they didn't even open the celling to check well I have a flat roof Disappointed big time the lady by the name of Ayanda was so unprofessional and rude telling me she is just giving me feedback, she is not a technician how rude.