MGMm
Mamatopi Goodness Mashabela mashabela.mgm

1 reviews | Active since Aug 2023

19 Sept 2025, 13:40

Marlon Petersen made me think twice before taking a decision about f cancelling because I was not happy and I was happy after and never cancelled.

I wanted assistance with errors on my WILL, I called Bettersure to cancel my WILL because I’ve send several texts on WhatsApp requesting an appointment with their consultants. Decided to call their offices to cancel because they never called me even though they told me they scheduled an appointment for me. I was disappointed and sad but already concluded in my mind that I’m cancelling as I was thinking for my family now that since I’m alive and waiting for a call what will happen after I passed away? I want them to grieve with no worries. To cut my story Marlon Petersen called after he asked to contact me at 12:30 through their WhatsApp channel and he resolved the errors on my WILL and further explained curtained clauses which I did not understand. I was happy I did not cancel.

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Replies (1)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply19 Sept 2025, 21:39
Official
Hello Mamotopi

Thank you for sharing your experience with us so openly. We sincerely regret the delay in responding to your initial appointment requests and understand how unsettling that must have felt—especially when dealing with something as deeply personal and important as your Will.

Your concern for your family’s peace of mind is both heartfelt and valid, and we’re truly sorry that our communication fell short at such a critical moment. Please know that your feedback has been taken seriously and will help us improve how we manage appointment scheduling and follow-ups going forward.

We’re very glad that Marlon was able to connect with you, resolve the errors, and clarify the clauses that caused concern. It’s reassuring to hear that his support helped restore your confidence in us, and we’re grateful you chose to continue with us.

We are committed to ensuring that your wishes are clearly documented and that your loved ones are protected with care and dignity. 

If there’s anything further we can assist you with, please don’t hesitate to reach out.

Warm regards,
BetterSure