lying to client

they **** to me when i called them to update my policy when my wife was unemployed they increased my policy saying an unemployed person is more expensive then an employed person now since my wife got a job I called them to update the policy they increased my policy fees again I tried reminding them of there statements they refused to decrease.

i then requested the recordings now I'm sent from pillar to post they are sending wrong recording I then opted for all recording now they are not sending anything the request was from the 11 june 2024 now its the 26 June 2024 still nothing.