LC
Lionel C
1 reviews | Active since Dec 2023
19 Dec 2023, 15:45
Loss of life
My house mate lost his life in a fire at our house . Bettersure is now claiming its a communal house because we share the property . During difficult periods. It's was insured that way . We now have a Lost friend and a rejected claim so sad these insurance companies
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Replies (4)0
Replies (4)
BetterSure Financial Consultants's replyOfficial
19 Dec 2023, 16:10Good day Lionel Cronje,
Please accept our condolences for your loss.
Thank you for taking the time to give us your feedback. Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
Thank you for taking the time to give us your feedback. Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply19 Dec 2023, 16:10
Official
Good day Lionel Cronje,
Please accept our condolences for your loss.
Thank you for taking the time to give us your feedback. Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
Thank you for taking the time to give us your feedback. Your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.
Warm regards,
The BetterSure Team
LC
Lionel C's updateReviewer Update
19 Dec 2023, 16:29That's exactly the same message I got for the past Month. The Claim Has been Rejected .
LC
Lionel C's update19 Dec 2023, 16:29
Reviewer Update
That's exactly the same message I got for the past Month. The Claim Has been Rejected .
LC
Lionel C's updateReviewer Update
19 Dec 2023, 16:30Fully Rejected
LC
Lionel C's update19 Dec 2023, 16:30
Reviewer Update
Fully Rejected
BetterSure Financial Consultants's replyOfficial
19 Dec 2023, 17:05Good day Lionel Cronje,
We empathize with the challenging situation you are facing, especially considering the loss of life. However, it's crucial to clarify that the current policy may not extend coverage to properties with the described characteristics (communal properties), which is the main reason the claim was declined. Should anything be unclear or you require any further assistance you are welcome to contact our claims team/department.
Warm regards,
The BetterSure Team
#HealthyHome
We empathize with the challenging situation you are facing, especially considering the loss of life. However, it's crucial to clarify that the current policy may not extend coverage to properties with the described characteristics (communal properties), which is the main reason the claim was declined. Should anything be unclear or you require any further assistance you are welcome to contact our claims team/department.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply19 Dec 2023, 17:05
Official
Good day Lionel Cronje,
We empathize with the challenging situation you are facing, especially considering the loss of life. However, it's crucial to clarify that the current policy may not extend coverage to properties with the described characteristics (communal properties), which is the main reason the claim was declined. Should anything be unclear or you require any further assistance you are welcome to contact our claims team/department.
Warm regards,
The BetterSure Team
#HealthyHome
We empathize with the challenging situation you are facing, especially considering the loss of life. However, it's crucial to clarify that the current policy may not extend coverage to properties with the described characteristics (communal properties), which is the main reason the claim was declined. Should anything be unclear or you require any further assistance you are welcome to contact our claims team/department.
Warm regards,
The BetterSure Team
#HealthyHome