Lack of customer service

<p>I had cancelled a cover with BetterLife and had sent all the relevant paperwork only to find months down the line that they were still deducting from my acccount. The initial consultant was Christo Olckers who had processed the cancellation.</p> <p>Upon realising months later that this was not cancelled i was assisted by Juan Kok who stated that they would assist in cancelling and refunding me for all those months. To date i have not had any luck with their escalation processes and have a trail of emails as evidence.</p> <p> </p>