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Sameegah C

1 reviews | Active since Dec 2019

24 Jul 2024, 16:54

Kutlwano Mmutle needs a promotion

The ONLY reason I'm giving BetterSure a 5 star review is because they hired Kutlwano Mmutle. I logged a claim on Sunday for my geyser, but got nowhere until I spoke to Kutlwano. He understood my frustrations and my concerns and I can honestly say he did everything to ensure that Bettersure didn't lose a customer. He called me back out of his own to follow up constantly, he called service providers himself and made it his duty to get my claim resolved asap. Everything has been sorted now and I won't be cancelling with Bettersure. Please give him some acknowledgement, Bettersure. He DEFINITELY needs to be training some of your other agents. Thank you, Kutlwano.

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Replies (1)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply24 Jul 2024, 18:52
Official
Hello Sameegah,

Thank you for your feedback about the service you have received from Kutlwano. We will take your suggestions to heart. 

However, we would like to understand the challenges you've experienced better. We will be in contact to find out how we can improve the claims process and service. 

Warm regards
BetterSure