IUA and Betterlife - Insurance claim nightmare

I took out a life cover in 2019 with Betterlife and it had a retrenchment claim benefit. I really did not need a second life cover but when Betterlife consultant gave information on the added benefits, I signed up. I got retrenched in May 2020 and only forwarded my retrenchment claim in September 2020. It has been more than three months now since I have been waiting for the outcome of my claim. The UIA which they claim handles insurers administration used every delaying tactic possible and when everything was exhausted, I was told [by IUA claims department] that they are waiting for the insurer to respond on the claim [no time span given to resolve the claim]. On 7 January 2022 I demanded direct numbers to call Betterlife only to be transferred [without consent] back to UIA. I called Betterlife again and was cut off, so I could not get through to them.I have emailed the IUA complaints department where I copied Betterlife agent, on the 6 January 2022 I was sent an sms that my Life cover has been canceled on the 4 January 2022. I managed to call IUA on the issue and was told my life cover was reinstated. Sadly so, I have continued paying the premiums since my retrenchment [assisted by my family] to keep my cover up to date. IUA faithfully collects premiums but has been ******** of my long standing claim. I am now believing that both companies are running a **** because to-date I have not received a cent from the insurance.

Please be careful when signing up for an insurance