BM
Bongiwe M

1 reviews | Active since Jul 2023

25 Jul 2023, 10:53

Irate customer

It has been 2 months since I submitted my claim, and I have yet to receive a resolution. The extended delay in processing my claim has caused significant inconvenience. Throughout the process, I have experienced a severe lack of communication from your company. Despite numerous attempts to obtain updates on the status of my claim, I have received minimal or no response. This lack of communication has left me feeling disregarded and frustrated. The level of customer service I have received during this claims process has been far from satisfactory. The representatives I have dealt with have been unresponsive, unhelpful, and displayed a lack of empathy towards my situation. I believe that I deserve better treatment as a loyal and responsible policyholder.

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Replies (1)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply25 Jul 2023, 11:30
Official
Good Day Ms Bongiwe Mahlangu

We’ve received your feedback and truly regret your unpleasant experience, your concerns have been escalated to the relevant team who will be in touch soon to discuss the way forward.

Warm regards,The BetterSure Team #HealthyHome