IM
Isaac M
1 reviews | Active since Aug 2025
08 Aug 2025, 12:53
*******ion on claims at Bettersure
Bettersure we pay premiums every month for past years and when i claimed recently they approved claims and confirmed telephonically, and later i found rejection as the staff collude with contractors. The CEO of Bettersure will have to look at this. My rights as their client has been grossly violated with their ******* practice.
TMAN
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Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
08 Aug 2025, 13:15Hello Isaac
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and the frustration it has caused. Please be assured that we take your concerns seriously and will investigate to understand what caused the subsequent rejection outcome on your claim.
Our goal is to address this transparently and restore your confidence in our service, so we will ensure that a consultant reaches out to you soon.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply08 Aug 2025, 13:15
Official
Hello Isaac
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and the frustration it has caused. Please be assured that we take your concerns seriously and will investigate to understand what caused the subsequent rejection outcome on your claim.
Our goal is to address this transparently and restore your confidence in our service, so we will ensure that a consultant reaches out to you soon.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
08 Aug 2025, 16:10Hello Isaac
We've checked in with the team and would like to clarify the recent updates on your claim.
Unfortunately, we had a system-generated error that changed your claim status to “quote approved.” This led the service provider to believe the claim was approved and to inform you as such.
Unfortunately, we had a system-generated error that changed your claim status to “quote approved.” This led the service provider to believe the claim was approved and to inform you as such.
Once we became aware of this, we contacted you to explain the situation and confirm that the claim had in fact been rejected, ensuring that the correct status is now reflected in our system.
We understand how confusing and frustrating this must have been, and we sincerely apologise for the mixed messages and how this has affected your claim experience.
If you need any further clarity, please let us know.
Warm regards,
BetterSure
If you need any further clarity, please let us know.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply08 Aug 2025, 16:10
Official
Hello Isaac
We've checked in with the team and would like to clarify the recent updates on your claim.
Unfortunately, we had a system-generated error that changed your claim status to “quote approved.” This led the service provider to believe the claim was approved and to inform you as such.
Unfortunately, we had a system-generated error that changed your claim status to “quote approved.” This led the service provider to believe the claim was approved and to inform you as such.
Once we became aware of this, we contacted you to explain the situation and confirm that the claim had in fact been rejected, ensuring that the correct status is now reflected in our system.
We understand how confusing and frustrating this must have been, and we sincerely apologise for the mixed messages and how this has affected your claim experience.
If you need any further clarity, please let us know.
Warm regards,
BetterSure
If you need any further clarity, please let us know.
Warm regards,
BetterSure
IM
Isaac M's updateReviewer Update
13 Aug 2025, 11:41Good day.
Can i be on record to state that what you stated in malicious and misinforming cause your consultants called just to note they will investigate further and revert, They never did to date hence i had to give it from last week Friday 08 Aug 2025. System error explanation its just spin doctoring without looking at merits of the claim.
Can i get senior staff member to get hold of me because you have infringed on my rights as a claimant and i believe i unfairly treated either its because of the colour of my skin. This is segregatory act of claim rejection which all the three claims on Building, electric and electronic were not procedurally processed with fairness as per Insurance provisions in the R.S.A
I am expecting your call A.S.A.P as you keep on taking my premiums every month to date but not fulfilling your obligations as per your policy contract i signed with you.
Regards
Manthata IT
Can i be on record to state that what you stated in malicious and misinforming cause your consultants called just to note they will investigate further and revert, They never did to date hence i had to give it from last week Friday 08 Aug 2025. System error explanation its just spin doctoring without looking at merits of the claim.
Can i get senior staff member to get hold of me because you have infringed on my rights as a claimant and i believe i unfairly treated either its because of the colour of my skin. This is segregatory act of claim rejection which all the three claims on Building, electric and electronic were not procedurally processed with fairness as per Insurance provisions in the R.S.A
I am expecting your call A.S.A.P as you keep on taking my premiums every month to date but not fulfilling your obligations as per your policy contract i signed with you.
Regards
Manthata IT
IM
Isaac M's update13 Aug 2025, 11:41
Reviewer Update
Good day.
Can i be on record to state that what you stated in malicious and misinforming cause your consultants called just to note they will investigate further and revert, They never did to date hence i had to give it from last week Friday 08 Aug 2025. System error explanation its just spin doctoring without looking at merits of the claim.
Can i get senior staff member to get hold of me because you have infringed on my rights as a claimant and i believe i unfairly treated either its because of the colour of my skin. This is segregatory act of claim rejection which all the three claims on Building, electric and electronic were not procedurally processed with fairness as per Insurance provisions in the R.S.A
I am expecting your call A.S.A.P as you keep on taking my premiums every month to date but not fulfilling your obligations as per your policy contract i signed with you.
Regards
Manthata IT
Can i be on record to state that what you stated in malicious and misinforming cause your consultants called just to note they will investigate further and revert, They never did to date hence i had to give it from last week Friday 08 Aug 2025. System error explanation its just spin doctoring without looking at merits of the claim.
Can i get senior staff member to get hold of me because you have infringed on my rights as a claimant and i believe i unfairly treated either its because of the colour of my skin. This is segregatory act of claim rejection which all the three claims on Building, electric and electronic were not procedurally processed with fairness as per Insurance provisions in the R.S.A
I am expecting your call A.S.A.P as you keep on taking my premiums every month to date but not fulfilling your obligations as per your policy contract i signed with you.
Regards
Manthata IT