1 reviews | Active since Dec 2010
Insurance policy cancelled without notification 😡
Worst service ever .. in October my debit order didn’t go off .. called by the rudest call centre guy implying I had defaulted.. and insisted I had an ABSA bank account .. despite me confirming I had never had an ABSA in my life .. turns out Better sure had changed the name of the bank on their system … thought it was sorted out 6 weeks later I received comms saying my policy had been cancelled on that day … property has been uninsured for 6 weeks .. called to speak to a Manager .. still waiting doe a call back. Policy has been reinstated but no apologies and no call back. Shocking service … in fact no service … absolutely outraged 😡 rating would be -1 if I could . Not the first issues I have had with Bettersure
Thank you for bringing this to our attention. We sincerely apologise for the frustration and distress you’ve experienced. We completely understand why you would be outraged, and your feedback is both concerning and disappointing.
It’s unacceptable that your experience involved being treated rudely by our call centre agent, and we're sorry that the incorrect information regarding your bank account led to such confusion, ultimately leading to policy cancellation.
Rest assured, we will escalate this matter immediately to the relevant manager to ensure that the issue is addressed appropriately and that you receive a formal apology for the inconvenience.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We sincerely apologise for the frustration and distress you’ve experienced. We completely understand why you would be outraged, and your feedback is both concerning and disappointing.
It’s unacceptable that your experience involved being treated rudely by our call centre agent, and we're sorry that the incorrect information regarding your bank account led to such confusion, ultimately leading to policy cancellation.
Rest assured, we will escalate this matter immediately to the relevant manager to ensure that the issue is addressed appropriately and that you receive a formal apology for the inconvenience.
Warm regards,
BetterSure