cL
chris L
1 reviews | Active since Jan 2025
14 Jan 2025, 22:18
INSURANCE PAY OUT TIME
I HAD A VERY BAD EXPERIENCE WITH COMPANY MY WALL WAS DESTROYED BY THE STORM ON 2 AUG 2024 . THESE PEOPLE ARE FULL OF JOKES THEY DONT TAKE THEIR CLIENT SERIOUS UNTIL I WENT TO PRETORIA HEAD OFFICE TWICE BEFORE MY MATTER WAS RESOLVED ON THE 14 JAN 25. THE WAS LADY BY THE NAME OF SYLVIA MOTEBANG SHE WAS AMAZING TO WORK WITH AND DID ALL THE FOLLOW UP AND WISH I GOT HER THE FIRST TIME. ALL I CAN SAY RATING COMPANY 2 STARS AND RATING SYLVIA 5 STARS
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Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
15 Jan 2025, 08:51Hello Chris
Thank you for sharing your experience with us, even though it was not a positive one. We deeply regret the inconvenience you faced when the storm destroyed your wall and understand your frustration with the delays you encountered early on in your claim process.
Your feedback is crucial as it helps us identify areas we need to improve. We are pleased that Sylvia assisted you effectively and provided the follow-up you needed, giving the service experience like that is truly noteworthy and we applaud her efforts.
Your feedback is crucial as it helps us identify areas we need to improve. We are pleased that Sylvia assisted you effectively and provided the follow-up you needed, giving the service experience like that is truly noteworthy and we applaud her efforts.
Once again, we apologise for the distress and frustration this situation has caused you. We are committed to improving our service and ensuring that incidents like this do not happen again.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply15 Jan 2025, 08:51
Official
Hello Chris
Thank you for sharing your experience with us, even though it was not a positive one. We deeply regret the inconvenience you faced when the storm destroyed your wall and understand your frustration with the delays you encountered early on in your claim process.
Your feedback is crucial as it helps us identify areas we need to improve. We are pleased that Sylvia assisted you effectively and provided the follow-up you needed, giving the service experience like that is truly noteworthy and we applaud her efforts.
Your feedback is crucial as it helps us identify areas we need to improve. We are pleased that Sylvia assisted you effectively and provided the follow-up you needed, giving the service experience like that is truly noteworthy and we applaud her efforts.
Once again, we apologise for the distress and frustration this situation has caused you. We are committed to improving our service and ensuring that incidents like this do not happen again.
Warm regards,
BetterSure
Warm regards,
BetterSure
cL
chris L's updateReviewer Update
16 Jan 2025, 12:17when coming the my moto gate machine it took only 2days to replace it. what a quick respond compared to the previous experience thanks to sylvia again she a star and proud to pay your premium monthly
cL
chris L's update16 Jan 2025, 12:17
Reviewer Update
when coming the my moto gate machine it took only 2days to replace it. what a quick respond compared to the previous experience thanks to sylvia again she a star and proud to pay your premium monthly
BetterSure Financial Consultants's replyOfficial
16 Jan 2025, 14:18Thank you for the feedback, Chris; that is exceptional news!
Have a wonderful day.
Warm regards,
BetterSure
Have a wonderful day.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply16 Jan 2025, 14:18
Official
Thank you for the feedback, Chris; that is exceptional news!
Have a wonderful day.
Warm regards,
BetterSure
Have a wonderful day.
Warm regards,
BetterSure