DH
Dash H
1 reviews | Active since Jul 2012
30 Jun 2025, 15:17
Insurance claims just stall because nobody ever responds to anything
Insurance claims just stall because nobody ever responds to anything
Helpful (0)
Replies (1)0
Replies (1)
BetterSure Financial Consultants's replyOfficial
30 Jun 2025, 22:46Hello Dash
We apologise for the frustration with your claims experience. Our service consultant, Bianca, explained to you that BetterSure acts as the broker on your policy, which means we assist with managing your policy. However, Auto & General (A&G) is the underwriting insurer; they are the actual insurance company that provides the cover, assesses claims, and processes any payouts. We will attempt to reach out to the team on your behalf, so that you can get assistance on your claim, but it still remains in their scope.
Warm regards,
BetterSure
We apologise for the frustration with your claims experience. Our service consultant, Bianca, explained to you that BetterSure acts as the broker on your policy, which means we assist with managing your policy. However, Auto & General (A&G) is the underwriting insurer; they are the actual insurance company that provides the cover, assesses claims, and processes any payouts. We will attempt to reach out to the team on your behalf, so that you can get assistance on your claim, but it still remains in their scope.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply30 Jun 2025, 22:46
Official
Hello Dash
We apologise for the frustration with your claims experience. Our service consultant, Bianca, explained to you that BetterSure acts as the broker on your policy, which means we assist with managing your policy. However, Auto & General (A&G) is the underwriting insurer; they are the actual insurance company that provides the cover, assesses claims, and processes any payouts. We will attempt to reach out to the team on your behalf, so that you can get assistance on your claim, but it still remains in their scope.
Warm regards,
BetterSure
We apologise for the frustration with your claims experience. Our service consultant, Bianca, explained to you that BetterSure acts as the broker on your policy, which means we assist with managing your policy. However, Auto & General (A&G) is the underwriting insurer; they are the actual insurance company that provides the cover, assesses claims, and processes any payouts. We will attempt to reach out to the team on your behalf, so that you can get assistance on your claim, but it still remains in their scope.
Warm regards,
BetterSure