1 reviews | Active since Jan 2025
Insurance claim blues
This is not a review for Bettersure- they are ****. However, their consultant Ben Mokgatle is tops. Very professional, courteous and polite. If he promises to get back to you he does indeed. I registered a claim in December 2024 for a pool pump. Bettersure never kept me in the loop, and the only memorable person in this whole experience was Ben. Today, 31 Jan 2025, I was informed that my claim was rejected- I immediately contacted Ben and told him exactly what I thought of Bettersure and their constant delays at claim stage. Ben forwarded my email to Management and within the hour Ben called to confirm that they had reconsidered and were now going to honour the claim. So the 4 stars is for Ben, not Bettersure.
Thank you for bringing this to our attention. We're worried that your experience caused frustration due to the lack of follow-up and active communication. We're glad that Ben stepped in to make things right and provide you with the service we promise- living up to client service excellence.
We will look into your profile to see where our other consultants fell short and attend to these gaps to ensure this service failure does not happen again.
Warm regards,
BetterSure
Thank you for bringing this to our attention. We're worried that your experience caused frustration due to the lack of follow-up and active communication. We're glad that Ben stepped in to make things right and provide you with the service we promise- living up to client service excellence.
We will look into your profile to see where our other consultants fell short and attend to these gaps to ensure this service failure does not happen again.
Warm regards,
BetterSure