1 reviews | Active since Nov 2015
Ignorance from BetterBond
On Sunday night the 2nd February 2025 there was a huge rain with blowing wind that shifted and shifted the roof tiles. I phoned my insurer BetterBond the next day to report the incident and logged a claim, they appointed and sent a Builder to access the damage and subsequently a quote was submitted to them by the contractor. Today's the 17th February my claim hasn't been attended to by Betterbond, i have been calling them everyday to report that it's raining everyday in JHB but they're just not interested. Last week friday when i phoned them their consultant told me my claim is "Higher than what they expected' hence it's taking long to get approval. I'm sitting with a leaking roof and damaged ceiling as i type this. My advice is stay away from these ****mers and if you have a policy with them cancel it immediately.
Thank you for contacting us. On behalf of the claims administrator, I sincerely apologise for your experience with our service. The delays and lack of communication are far below our client service standards, and we are investigating the cause.
Please also allow us to correct your mention of BetterBond. It should be BetterSure. We are the insurance provider, and BetterBond is a bond originator. Though we are in the same group of companies, we handle insurance products.
We are pleased to inform you that your claim has not been approved. Our consultants will ensure that you receive the assistance you need to proceed.
Warm regards,
BetterSure
Thank you for contacting us. On behalf of the claims administrator, I sincerely apologise for your experience with our service. The delays and lack of communication are far below our client service standards, and we are investigating the cause.
Please also allow us to correct your mention of BetterBond. It should be BetterSure. We are the insurance provider, and BetterBond is a bond originator. Though we are in the same group of companies, we handle insurance products.
We are pleased to inform you that your claim has not been approved. Our consultants will ensure that you receive the assistance you need to proceed.
Warm regards,
BetterSure