TT
Takatso T
1 reviews | Active since Nov 2023
16 Apr 2026, 09:15
I just got off a call with one of the Bettersure consultants and the service I got is appalling! Unfortunately, I did not catch the lady’s name but it did not sound like she was too keen to speak to me and she hung up before I could ask any other question
Disappointing service received from one of the consultants at bettersure.
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Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
16 Apr 2026, 09:19Hello Takatso
Thank you for sharing this feedback with us. We understand how disappointing and upsetting this experience must have been, especially when you were trying to get assistance.
Thank you for sharing this feedback with us. We understand how disappointing and upsetting this experience must have been, especially when you were trying to get assistance.
The service you’ve described is not the experience we want for anyone who contacts us, and we would like to urgently investigate this matter further. Our team will review this urgently and make contact with you directly.
Thank you for bringing this to our attention.
Warm regards,
BetterSure
BetterSure
BetterSure Financial Consultants's reply16 Apr 2026, 09:19
Official
Hello Takatso
Thank you for sharing this feedback with us. We understand how disappointing and upsetting this experience must have been, especially when you were trying to get assistance.
Thank you for sharing this feedback with us. We understand how disappointing and upsetting this experience must have been, especially when you were trying to get assistance.
The service you’ve described is not the experience we want for anyone who contacts us, and we would like to urgently investigate this matter further. Our team will review this urgently and make contact with you directly.
Thank you for bringing this to our attention.
Warm regards,
BetterSure
BetterSure
BetterSure Financial Consultants's replyOfficial
16 Apr 2026, 13:49 Hello Takatso,
Thank you for your patience while we investigated your matter.
We would like to sincerely apologise for the level of service you received from our client service consultant. We understand how frustrating this must have been, especially when you were trying to resolve an important query regarding your policy.
We have reviewed the call recording and can confirm that the way the call was managed by our consultant did not reflect the level of care and service we aim to provide. We take your complaint very seriously, and the consultant’s conduct is being addressed internally.
Please do not hesitate to reach out if you require any further assistance.
Warm regards,
BetterSure
BetterSure
BetterSure Financial Consultants's reply16 Apr 2026, 13:49
Official
Hello Takatso,
Thank you for your patience while we investigated your matter.
We would like to sincerely apologise for the level of service you received from our client service consultant. We understand how frustrating this must have been, especially when you were trying to resolve an important query regarding your policy.
We have reviewed the call recording and can confirm that the way the call was managed by our consultant did not reflect the level of care and service we aim to provide. We take your complaint very seriously, and the consultant’s conduct is being addressed internally.
Please do not hesitate to reach out if you require any further assistance.
Warm regards,
BetterSure
BetterSure