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Samantha S
1 reviews | Active since Jan 2025
10 Jan 2025, 16:30
I cancelled my building insurance on the 9th of January 2025 because Better sure rejected my claim without any reasons or paper work, however I reconsidered and reinstated my insurance on 10th of January 2025
I cancelled my building insurance on the 9th of January 2025 because Better sure rejected my claim without any reasons or paper work, however I reconsidered and reinstated my insurance on 10th of January 2025. Hoping the journey ahead will be better this time around. Thank you Jonathan for your super fast skills in updating everything I needed and swiftly reinstating my policy. God bless you.
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BetterSure Financial Consultants's replyOfficial
10 Jan 2025, 18:33Hello Samantha
Thank you for sharing your experience with us. We apologise for any inconvenience and disappointment caused by the initial rejection of your claim without proper reasons or paperwork. We will investigate to understand what happened.
On the other hand, though, we're pleased to hear that Jonathan promptly assisted you in reinstating your policy and updating everything you needed. This is incredible news! Your patience and understanding are greatly appreciated, and we will ensure that the journey ahead is better.
Thank you for your kind words and giving us another opportunity to serve you.
Warm regards,
BetterSure
Thank you for sharing your experience with us. We apologise for any inconvenience and disappointment caused by the initial rejection of your claim without proper reasons or paperwork. We will investigate to understand what happened.
On the other hand, though, we're pleased to hear that Jonathan promptly assisted you in reinstating your policy and updating everything you needed. This is incredible news! Your patience and understanding are greatly appreciated, and we will ensure that the journey ahead is better.
Thank you for your kind words and giving us another opportunity to serve you.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply10 Jan 2025, 18:33
Official
Hello Samantha
Thank you for sharing your experience with us. We apologise for any inconvenience and disappointment caused by the initial rejection of your claim without proper reasons or paperwork. We will investigate to understand what happened.
On the other hand, though, we're pleased to hear that Jonathan promptly assisted you in reinstating your policy and updating everything you needed. This is incredible news! Your patience and understanding are greatly appreciated, and we will ensure that the journey ahead is better.
Thank you for your kind words and giving us another opportunity to serve you.
Warm regards,
BetterSure
Thank you for sharing your experience with us. We apologise for any inconvenience and disappointment caused by the initial rejection of your claim without proper reasons or paperwork. We will investigate to understand what happened.
On the other hand, though, we're pleased to hear that Jonathan promptly assisted you in reinstating your policy and updating everything you needed. This is incredible news! Your patience and understanding are greatly appreciated, and we will ensure that the journey ahead is better.
Thank you for your kind words and giving us another opportunity to serve you.
Warm regards,
BetterSure