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Chris C
1 reviews | Active since Aug 2022
05 Jan 2026, 11:41
I canceled my policy around the 17th of December 2025 requesting that the debit order for the 1st January 2026 must not be debited
I canceled my policy around the 17th of December 2025 requesting that the debit order for the 1st January 2026 must not be debited. It was debited and now I have to go through the whole procedure of contacting the company to pay back the money debited and they are going to ask me to confirm my details which I can't do because they are not giving me information that I can confirm. I know they need to confirm thus asking me to confirm is not on!
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BetterSure Financial Consultants's replyOfficial
07 Jan 2026, 08:07Hello Chris,
We would like to confirm that your policy has now been cancelled and your refund has been sent for processing. One of our consultants tried to phone you yesterday to update you but sadly wasn't able to reach you.
If you need help or clarity, please let us know.
Warm regards,
BetterSure
We would like to confirm that your policy has now been cancelled and your refund has been sent for processing. One of our consultants tried to phone you yesterday to update you but sadly wasn't able to reach you.
If you need help or clarity, please let us know.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply07 Jan 2026, 08:07
Official
Hello Chris,
We would like to confirm that your policy has now been cancelled and your refund has been sent for processing. One of our consultants tried to phone you yesterday to update you but sadly wasn't able to reach you.
If you need help or clarity, please let us know.
Warm regards,
BetterSure
We would like to confirm that your policy has now been cancelled and your refund has been sent for processing. One of our consultants tried to phone you yesterday to update you but sadly wasn't able to reach you.
If you need help or clarity, please let us know.
Warm regards,
BetterSure