TM
Takalani M
1 reviews | Active since Sept 2017
10 Apr 2025, 10:40
I am not happy at all
I am not happy with the service that I am getting from bettersure I had a pipe bursted on Sunday night the house was full of water it damages my tiles, wooden floor claim was opened on the 1st and plumber was approved to come and work on the 1st around 6pm we couldn't use water the whole day, from there I was informed that internal assessor will come to my house for assessment which he did came on the 4th at 9am as I am talking today is the 10th no feedback from bettresure on when will the supplier will start to fix the damage my wooden floor is smelling at it was wet from the pipe which busted is this how you treat your clients in time of urgent need
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Replies (2)
BetterSure Financial Consultants's replyOfficial
10 Apr 2025, 11:04Hello Takalani
Thank you for reaching out and sharing your experience. We are truly sorry for the frustration and distress you've experienced, especially in such a difficult situation.
We completely understand how urgent and overwhelming a burst pipe incident can be, particularly when it affects key areas of your home, such as your floors and tiles.
Please accept our sincere apologies on behalf of the claims administrator for the delays and lack of communication. We are urgently escalating your matter to ensure that the repair process moves forward as quickly as possible and that you receive proper support and updates.
Thank you for your patience. We are committed to making this right.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply10 Apr 2025, 11:04
Official
Hello Takalani
Thank you for reaching out and sharing your experience. We are truly sorry for the frustration and distress you've experienced, especially in such a difficult situation.
We completely understand how urgent and overwhelming a burst pipe incident can be, particularly when it affects key areas of your home, such as your floors and tiles.
Please accept our sincere apologies on behalf of the claims administrator for the delays and lack of communication. We are urgently escalating your matter to ensure that the repair process moves forward as quickly as possible and that you receive proper support and updates.
Thank you for your patience. We are committed to making this right.
Warm regards,
BetterSure
TM
Takalani M's updateReviewer Update
16 Apr 2025, 09:43Good day
I would like to thank Sandile Bongo to go all out to assist with my claim I am so grateful keep up the good work.
I would like to thank Sandile Bongo to go all out to assist with my claim I am so grateful keep up the good work.
TM
Takalani M's update16 Apr 2025, 09:43
Reviewer Update
Good day
I would like to thank Sandile Bongo to go all out to assist with my claim I am so grateful keep up the good work.
I would like to thank Sandile Bongo to go all out to assist with my claim I am so grateful keep up the good work.