TM
Tendani M
1 reviews | Active since Mar 2026
05 Mar 2026, 15:48
House insurance not paid
I have the worst experience with this company, I have a house structure with bettersure for the house I bought in 2022, in 2023 I checked and renovated my house to be a home, this year January we had floods in phalaborwa and my roof was affected now when I claim they said it was not damaged because of floods and they further said I was not looking after my roof, how can the bank approve a torn house? BetterSure is underwritten by a very bad underwriter known for ****ming people.
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Replies (6)
BetterSure Financial Consultants's replyOfficial
05 Mar 2026, 16:01Hello Tendani
Thank you for bringing your concerns to our attention. We are sorry to hear about your frustration and understand how worrying it can be when issues arise with a property.
We would like to clarify that, while a bank may require insurance as part of a home loan, it is not the bank’s responsibility to assess the property's physical condition or structural condition. It remains the homeowner’s responsibility to arrange a comprehensive building inspection or assessment when purchasing or maintaining a property. This helps ensure that any existing defects or maintenance issues are identified early.
That said, we do take your concerns seriously. We will review the assessment report related to your claim to ensure that the findings and the process followed were appropriate. If there is anything further that needs to be clarified or addressed, we will contact you.
Thank you for raising this matter with us, and please know that we are committed to assisting you as best we can.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply05 Mar 2026, 16:01
Official
Hello Tendani
Thank you for bringing your concerns to our attention. We are sorry to hear about your frustration and understand how worrying it can be when issues arise with a property.
We would like to clarify that, while a bank may require insurance as part of a home loan, it is not the bank’s responsibility to assess the property's physical condition or structural condition. It remains the homeowner’s responsibility to arrange a comprehensive building inspection or assessment when purchasing or maintaining a property. This helps ensure that any existing defects or maintenance issues are identified early.
That said, we do take your concerns seriously. We will review the assessment report related to your claim to ensure that the findings and the process followed were appropriate. If there is anything further that needs to be clarified or addressed, we will contact you.
Thank you for raising this matter with us, and please know that we are committed to assisting you as best we can.
Warm regards,
BetterSure
Warm regards,
BetterSure
TM
Tendani M's updateReviewer Update
05 Mar 2026, 18:05I did inspect my building before it was renovated in 2023,and the roof was intact and not even a single day my roof was leaking, it's only now with the disaster that everything everything went south and it was raining all over. And before u cover someone don't just be happy to debit people money without checking what u are covering because when claims comes you hide behind the renovation card. Like what the car industry does when you buy a car the insurance company inspect first before they cover. Am worried about the claims u rejected this year in January simply bcoz your underwriter always send *********** assessors and that assersor when he walks on top of the roof who knows he is kicking some of the tiles to make it look bad???
TM
Tendani M's update05 Mar 2026, 18:05
Reviewer Update
I did inspect my building before it was renovated in 2023,and the roof was intact and not even a single day my roof was leaking, it's only now with the disaster that everything everything went south and it was raining all over. And before u cover someone don't just be happy to debit people money without checking what u are covering because when claims comes you hide behind the renovation card. Like what the car industry does when you buy a car the insurance company inspect first before they cover. Am worried about the claims u rejected this year in January simply bcoz your underwriter always send *********** assessors and that assersor when he walks on top of the roof who knows he is kicking some of the tiles to make it look bad???
TM
Tendani M's updateReviewer Update
05 Mar 2026, 18:06I also heard that your assersors if they don't pay out much claims they receive fat bonuses.
TM
Tendani M's update05 Mar 2026, 18:06
Reviewer Update
I also heard that your assersors if they don't pay out much claims they receive fat bonuses.
TM
Tendani M's updateReviewer Update
05 Mar 2026, 18:12Incase you forgot
My policy or claim number : BSH***
And please stop sending me to engage with your underwriter, I don't know them but you because am paying you
Also have a look on all receipts of 2023 of when I was renovating my house to be a home my house was perfectly fine. It's sent to you on the 19th February 2026.
My policy or claim number : BSH***
And please stop sending me to engage with your underwriter, I don't know them but you because am paying you
Also have a look on all receipts of 2023 of when I was renovating my house to be a home my house was perfectly fine. It's sent to you on the 19th February 2026.
TM
Tendani M's update05 Mar 2026, 18:12
Reviewer Update
Incase you forgot
My policy or claim number : BSH***
And please stop sending me to engage with your underwriter, I don't know them but you because am paying you
Also have a look on all receipts of 2023 of when I was renovating my house to be a home my house was perfectly fine. It's sent to you on the 19th February 2026.
My policy or claim number : BSH***
And please stop sending me to engage with your underwriter, I don't know them but you because am paying you
Also have a look on all receipts of 2023 of when I was renovating my house to be a home my house was perfectly fine. It's sent to you on the 19th February 2026.
BetterSure Financial Consultants's replyOfficial
10 Mar 2026, 16:21Good afternoon Tendani,
Our assessor, Kobus Paulsen, has confirmed that he had a discussion with you regarding the report and the assessment findings that led to the claim rejection outcome.
Kindly let us know if you would like clarity on the outcome and next steps.
Warm regards,
BetterSure
Our assessor, Kobus Paulsen, has confirmed that he had a discussion with you regarding the report and the assessment findings that led to the claim rejection outcome.
Kindly let us know if you would like clarity on the outcome and next steps.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply10 Mar 2026, 16:21
Official
Good afternoon Tendani,
Our assessor, Kobus Paulsen, has confirmed that he had a discussion with you regarding the report and the assessment findings that led to the claim rejection outcome.
Kindly let us know if you would like clarity on the outcome and next steps.
Warm regards,
BetterSure
Our assessor, Kobus Paulsen, has confirmed that he had a discussion with you regarding the report and the assessment findings that led to the claim rejection outcome.
Kindly let us know if you would like clarity on the outcome and next steps.
Warm regards,
BetterSure
TM
Tendani M's updateReviewer Update
10 Mar 2026, 16:54He called and we agreed that you guys must cover the internal damage caused in the process, hope he explain or gave you a record of our communication
TM
Tendani M's update10 Mar 2026, 16:54
Reviewer Update
He called and we agreed that you guys must cover the internal damage caused in the process, hope he explain or gave you a record of our communication