Horrid Service and Claims process

A drunk driver crashes into my home boundary wall (and drives away), I submit the claim and they say 48 hours for assessment and validation, possible 10 days for reparation.

14 days later I receive an SMS saying the job has been paused.

As if it wasn't enough that my house is open and vulnerable, they don't answer the phones when I would like to enquire as to why it's been put on hold.