gB
gift B
1 reviews | Active since Aug 2009
21 May 2024, 17:31
Horrible Service
To whom it may Concern to is serious by doing his/her job , this morning I called and send what's app to bettersure to log a claim about water leak all over my bathroom but bettersure careless about the mess that is at my house but I'm a paying client of them one of the consultant called and told me that someone will call and assist me with a claim and send out a plumber to my house till now NO ONE CALLED OR CAME TO MY HOUSE , I'm busy wiping the floor every 10 minutes I've never experienced such a horrible and Terrible service in my whole entire life. My name policy number is BSH***
Helpful (0)
Replies (4)0
Replies (4)
BetterSure Financial Consultants's replyOfficial
22 May 2024, 09:45Hello Gift
We apologise for keeping you waiting with no feedback. Thank you for sharing your experience. We have shared your review with the relevant team, and a consultant will contact you soon to discuss the way forward.
We apologise for keeping you waiting with no feedback. Thank you for sharing your experience. We have shared your review with the relevant team, and a consultant will contact you soon to discuss the way forward.
Warm regards,
The BetterSure Team
#HealthyHome
BetterSure Financial Consultants's reply22 May 2024, 09:45
Official
Hello Gift
We apologise for keeping you waiting with no feedback. Thank you for sharing your experience. We have shared your review with the relevant team, and a consultant will contact you soon to discuss the way forward.
We apologise for keeping you waiting with no feedback. Thank you for sharing your experience. We have shared your review with the relevant team, and a consultant will contact you soon to discuss the way forward.
Warm regards,
The BetterSure Team
#HealthyHome
gB
gift B's updateReviewer Update
23 May 2024, 16:13Apparently till today claim was logged yesterday and the plumbers came to my house to view not to repair 22/05/2024 @ 14H10 , but bettersure claims consultant called me today 23/05/2024 @ 15H11 and told me that she still needs to send quotation to their head office for approval and turn around time is 24-48 hours.Now I'm puzzled of this horrible and disgusting service that bettersure is giving to me while I'm still waiting for them my house is full of water HOW NICE IT IS ?!!
gB
gift B's update23 May 2024, 16:13
Reviewer Update
Apparently till today claim was logged yesterday and the plumbers came to my house to view not to repair 22/05/2024 @ 14H10 , but bettersure claims consultant called me today 23/05/2024 @ 15H11 and told me that she still needs to send quotation to their head office for approval and turn around time is 24-48 hours.Now I'm puzzled of this horrible and disgusting service that bettersure is giving to me while I'm still waiting for them my house is full of water HOW NICE IT IS ?!!
gB
gift B's updateReviewer Update
23 May 2024, 16:14Apparently till today claim was logged yesterday and the plumbers came to my house to view not to repair 22/05/2024 @ 14H10 , but bettersure claims consultant called me today 23/05/2024 @ 15H11 and told me that she still needs to send quotation to their head office for approval and turn around time is 24-48 hours.Now I'm puzzled of this horrible and disgusting service that bettersure is giving to me while I'm still waiting for them my house is full of water HOW NICE IT IS ?!!
gB
gift B's update23 May 2024, 16:14
Reviewer Update
Apparently till today claim was logged yesterday and the plumbers came to my house to view not to repair 22/05/2024 @ 14H10 , but bettersure claims consultant called me today 23/05/2024 @ 15H11 and told me that she still needs to send quotation to their head office for approval and turn around time is 24-48 hours.Now I'm puzzled of this horrible and disgusting service that bettersure is giving to me while I'm still waiting for them my house is full of water HOW NICE IT IS ?!!
BetterSure Financial Consultants's replyOfficial
04 Jun 2024, 09:24Good morning Gift
The assessor's report shows that the damage to the pipe was not caused by an unexpected event. Unfortunately, it looks like the pipe has been eroding and not maintained over a long period of time, which is why the claim was unsuccessful. We apologise for any confusion this may have caused.
Warm regards,
The BetterSure Team
The assessor's report shows that the damage to the pipe was not caused by an unexpected event. Unfortunately, it looks like the pipe has been eroding and not maintained over a long period of time, which is why the claim was unsuccessful. We apologise for any confusion this may have caused.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply04 Jun 2024, 09:24
Official
Good morning Gift
The assessor's report shows that the damage to the pipe was not caused by an unexpected event. Unfortunately, it looks like the pipe has been eroding and not maintained over a long period of time, which is why the claim was unsuccessful. We apologise for any confusion this may have caused.
Warm regards,
The BetterSure Team
The assessor's report shows that the damage to the pipe was not caused by an unexpected event. Unfortunately, it looks like the pipe has been eroding and not maintained over a long period of time, which is why the claim was unsuccessful. We apologise for any confusion this may have caused.
Warm regards,
The BetterSure Team