HORRIBLE SERVICE!!!!!!!!

I am super upset 😡 I followed up today on a claim that is 72 days old just for me to be told there might be a possible rejection for building after they drill holes in my roof and walls now there's a possibility that they might not even fix a condition that was caused by the leak they came and drill holes my ceiling is messed up my roof and now because they left the wet wall there is damp my 1year old chest is terrible because of that I literally have to phone everyday to get an update or else no one will even bother everytime I phone they keep saying they going to escalate and send me an email till date I received nothing I swear if it gets rejected I am taking it further and will be writing to the ombudsman I want an update today and I will ensure I do not paid this month's debit order and will be canceling it a tip for all homeowners don't go with bettersure home insurance it's horrible!!!!!