SD
Siphiwe D
1 reviews | Active since Jan 2014
15 Apr 2025, 07:41
Horrible service!
On the 1st of April 2025, I called Bettersure for them to move my inception date and also refund me for the debit order that ran as the property was not yet registered. I was not refunded as promised and on the 10th of April, I followed up via WhatsApp and they said they had a backlog and I will get my funds within 24 to 48 hours. To this day, that has still not happened and I don’t why they don’t deliver on what they had promised. 15 days after my initial request, nothing has happened, I am asking myself how then will they be able to assist if there is a claim if they struggle to merely process a refund. Pathetic!
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BetterSure Financial Consultants's replyOfficial
15 Apr 2025, 10:29Hello Siphiwe
Thank you for taking the time to share your experience — and please accept our sincere apologies for the delay and frustration you’ve encountered.
We completely understand how disappointing it is to wait this long for a refund, especially after being assured of a resolution. You trusted us to follow through, and we acknowledge that we’ve fallen short of the standard you rightfully expect from us.
The delay in processing your refund and the lack of proactive updates are unacceptable, and we’re truly sorry for the inconvenience this has caused. We are urgently escalating this matter with our service team.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply15 Apr 2025, 10:29
Official
Hello Siphiwe
Thank you for taking the time to share your experience — and please accept our sincere apologies for the delay and frustration you’ve encountered.
We completely understand how disappointing it is to wait this long for a refund, especially after being assured of a resolution. You trusted us to follow through, and we acknowledge that we’ve fallen short of the standard you rightfully expect from us.
The delay in processing your refund and the lack of proactive updates are unacceptable, and we’re truly sorry for the inconvenience this has caused. We are urgently escalating this matter with our service team.
Warm regards,
BetterSure