1 reviews | Active since Aug 2009
Horrible service/***********
I had a drain blockage a week ago then a call was logged they came out to my house and unblock the drain all to findout that the plumbers recommend that the 3 meter pipe underground must be replaced as it is the main cause of the disaster , Bettersure consultant advice me to log a new claim the send a plumber on Saturday 31-08-2024 and the plumber saw that the pipe must be dug up and replaced coming to my surprise when I call bettersure they telling that they need to send another plumber for 3rd opinion why must I be sent from pillar to post for me to get the service that I'm paying now I can see that Bettersure it's a **** and SO *********** especially when coming to payout/fix and I still have an open call with them that was never resolved and this is the second one and they still giving run around can someone senior attend to this matter ASAP
Thank you for contacting us. We apologise for your unfavourable experience; this is not the kind of service we aim to deliver to our clients when they need us the most. In some cases, we require more than one professional opinion on an assessment; however, we must always keep you updated on how that opinion helps your claim progress.
We will ensure that we look into your claim and that you get the assistance needed from a consultant to fast-track your claim process.
Regards,
BetterSure
Thank you for contacting us. We apologise for your unfavourable experience; this is not the kind of service we aim to deliver to our clients when they need us the most. In some cases, we require more than one professional opinion on an assessment; however, we must always keep you updated on how that opinion helps your claim progress.
We will ensure that we look into your claim and that you get the assistance needed from a consultant to fast-track your claim process.
Regards,
BetterSure